This was the worst Selina location I’ve been to (and I just came from la fortuna, which was lovely). Where do I even begin… 1) check in was awful. The front desk is not friendly at all and it is not a welcoming environment. Nobody looks you in the eye and does not care whether you have a great stay or not. 2) no hot water for DAYS. Multiple people have shared they haven’t had hot water either - when I asked about it, they finally turned on the water heater. Not sure why it was off to begin with. Water is still cold unfortunately. 3) Air conditioning is poor. All the rooms are set at 17 C/62 F but it does not feel cool at all - seems to be bad all over this location. 4) NOISY. Even when you’re paying for deluxe/premium suites, they are located right by the main road so it is LOUD. My room was directly above the pig’s “house” so I also got to hear loud snoring in the middle of the night, on top of loud street noises. 5) contacting them via WhatsApp means your message will be ignored- have to follow up constantly or check at the front desk in person. 6) rooms are dirty. They don’t clean the floors and there’s dust everywhere. Also had a cockroach in the bathroom. 7) FAR from the beach and it’s not a safe walking distance as you have to be on the main road. Lots of dirt/dust/smog the whole walk. 8) slow service at the patio restaurant/bar. Expect to wait forever to order, for your food to arrive, and to pay for the check. 9) no safety measures and good luck getting any first aid. Needed a band aid and was told they don’t have any! 10) constant construction so amenities are not fully available at this location. For the first half of my stay, the “rooftop deck” was unavailable and parts of the main pool are empty/under construction. Don’t come here. The staff is really unfriendly, you won’t get any sleep, and there are FAR better places to stay near the beach that are similarly priced (especially if you are paying for a private room here). I was told the General Manager would reach out to me to personally alleviate a lot of my concerns but nobody has reached out.
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