포 포인츠 바이 쉐라톤 맨해튼(Four Points by Sheraton Manhattan)

This is my go to place to stay, when I have to go back home to Manhattan. Fast friendly service everything I go.

I got in later to check in. The gentleman who checked me in was amazing and professional. But the stand out was the bed. The most comfortable bed I think I’ve ever slept in.

We were not able to check in at check in time. No rooms were ready. Then when we did finally get checked in late that night they did not give us the room we paid for which was supposed to bea King Room.

My room had no chair for the desk went to get ice machines not working I have had enough they moved me to another room would not refund me the other room had no chair or light at the desk the best thing was I got close to pool and I slept

The hotel clearly has heat issues. Our first room would not get above 63 degrees. When I called the front desk I was told all they could do is give us a different room, no offer for maintenance. Our second room only stayed at 67 degrees. Also our door deadbolt did not work in the second room. This hotel must use central heat rather than individual heat/air units and something wasn't working right. When I checked out it was clear that other rooms had heat issues and it happened previous nights.

We went to Manhattan to watch a football game and stayed here. Nice hotel with pool and hot tub for kids. Rooms were clean and easy to get out in the morning to drive home. Rooms were clean and staff was friendly.

Gave us a handicap room and not willing to switch to a room with a tub. Claimed the facility was full! Temperature not able to be adjusted!

Quite a decent stay! The rooms are large. It is an older hotel so Amenities such as gym and bathrooms are from that era.

Went there at 2:30, 5:00, and couldn’t check in because room was not ready. Finally got checked in at 10:00pm.