호텔 프로메시 스포지

The light in the room is too dark and some of the staff’s responses are too slow.

Lovely modern property. Very likable staff but not adequately trained. We emailed to make a fine dining reservation at Lisander. The front desk was teaming w young staff but no one could find the reservation. They then made one. We arrived at the restaurant 2 hours later to find it closed for a private function. The covered part of the roof deck bar was also closed for the same private group. A staff member went out of her way to make it up to us dropping us at the pizza bistro on the property, and ensuring that several dining items were comped, however the front desk was not helpful. There are several room amenity issues: no magnifying mirror in bath, no wash clothes available. One chair for 2 guests, a nespresso maker would be nice, shower stone floor lovely but slippery. Overall, it is a lovely property w room planning issues and staff training issues that could be remedied easily. Considering the hefty room charge, the value is not there. Because of the inconveniences, it would have been appropriate to comp the parking charge. The breakfast was lovely, but the overall experience was not good,