아크로 웰니스 스위트 - 어른 전용(Acro Wellness Suites - Adults Only)

지상 낙원. 우리는 그토록 편안했던 적이 없습니다. 우리는 산토리니에 오기 위해 6박을 보낸 후 오늘 아침에 아크로 스위트를 떠났고 떠나기가 너무 슬펐습니다. 우리가 도착했을 때 직원들은 대화 중에 우리 방문 목적을 물었고 우리가 긴장을 풀자고 말했을 때 그들의 반응은 "우리가 당신을 망치도록 허용합니다"였습니다. 그리고 그들은 10배나 더 많은 일을 했다고 말했습니다! 우리는 한 번 이상 어딘가를 방문하지 않지만 떠나기도 전에 리조트로 돌아가는 것에 대해 논의했습니다. 숙소는 매우 고요하고 차분하여 신혼여행을 떠나거나 우리처럼 현실에서 벗어나고 싶을 때 적합합니다. 작은 손길도 큰 차이를 만듭니다. 턴다운 서비스, 우리가 만난 모든 직원의 서비스, 음식과 음료의 품질, 사용된 제품과 재료의 품질, 아침/저녁에 음악가, 외딴 절벽 가장자리에 설정 바다가 내려다보이는 인피니티 풀… 계속할 수 있었어요. 제 조언은, 주저하지 말고 예약하세요. 그러면 후회하지 않을 것입니다!

고급 리조트에서의 최근 경험은 기대에 미치지 못했습니다. 우리는 추가 비용을 지불하겠다는 의지에도 불구하고 몇 달 전에 미리 요청한 방을 확보할 수 없었기 때문에 숙박 시작부터 어려움을 겪었습니다. 경영진은 이것이 가용성에 기초한다고 말했는데 이는 이해할 수 있지만 우리의 요청을 수용하려는 노력은 없었고 이메일 응답은 단순히 기본적이고 무지했습니다. 우리가 도착했을 때, 우리가 받은 방은 빛이 나지 않았고, 실망스러웠으며, 우리의 요청과 우리가 이 시설을 방문한 이유에 대해 기대했던 전망을 갖고 있지 않았습니다. 장애물로 인해 일출이나 일몰을 전혀 볼 수 없었습니다. 보다. 우리는 여행 후 방에서 일몰을 볼 수 있다고 들었지만 그렇지 않았습니다. 프라이버시가 보장됨에도 불구하고 옆방에 묵는 손님들이 2층에서 우리의 사적인 공간을 쉽게 들여다볼 수 있다는 사실을 깨닫고 실망감이 커졌습니다. 마치 바다가 살짝 보이는 "무엇이든지" 방에 할당된 것 같은 느낌이 들었습니다. 녹슨 샤워헤드와 부러진 철의 존재는 리조트의 명성과 우리가 겪은 실제 경험 사이의 불일치를 더욱 부각시켰습니다. 설상가상으로 둘째 날에는 미니바에서 사용하지도 않은 품목에 대한 요금이 청구되었습니다. 오류는 결국 수정되었지만 불편함은 여전히 ​​남아 있었습니다. 거의 우스꽝스러운 수준의 불신에 이르렀을 때 레스토랑 매니저의 반응은 우리를 놀라게 했습니다. 커피를 마실 테이크아웃 컵을 요청하며 떠날 준비를 하던 중 환경 문제에 대한 설명을 듣게 되었습니다. 이 당혹스러운 상황은 소위 "고급" 기업이 고객의 요구 사항을 직접적으로 해결하는 능력에 놀라운 실수가 있음을 강조했습니다. 실용적인 솔루션을 제공하기는커녕 사용 가능한 옵션을 탐색조차 하지 않은 것으로 나타났으며 이는 다시 한 번 고객 서비스의 부족을 보여주었습니다. 리조트의 탁월함은 불행하게도 일련의 오류, 적절하지 않은 객실, 특이한 서비스로 인해 무색해졌습니다. 이 모든 것은 리조트가 자칭 명성에 부응하지 못함을 총체적으로 강조했습니다. 또한, 아침 식사 음식의 품질은 평범한 것부터 기껏해야 무난한 것까지 다양했습니다. 우리가 직면한 다양한 어려움에도 불구하고 리조트의 그림 같은 주변 환경과 열심히 일하는 직원들의 헌신을 인정하는 것이 중요합니다. 체육관은 제한되어 있지만 넓은 공간을 제공하고 기능적이며 스파 서비스는 기대 이상이었습니다. 그러나 이러한 긍정적인 측면은 효과적인 관리가 부족하여 손상됩니다. 위대함에 대한 명백한 잠재력에도 불구하고 현재 상황은 개선된 관리 관행의 필요성을 강조합니다. 우리는 리조트가 가능한 한 우수성을 달성하기 위해 발전할 수 있다는 낙관적인 믿음으로 피드백을 공유합니다. 재방문이 불확실한 반면, 크레타 섬은 방문하는 동안 고려해야 할 뛰어난 서비스와 함께 다양한 고급 대안을 제공합니다.

The Acro Suites convinced us completely and we will certainly come again 😍 We have already stayed in many hotels, but this hotel tops everything! The rooms with the private pools and the fantastic view are a dream! The service, cleanliness and restaurant are also perfect. It was only a short stay, but more relaxation in such a short time is simply not possible. See you soon 😁

WOW. It will be hard to find somewhere better than this. I stayed in the loft. It was a beautiful room with very cool tech features. The view is outstanding no matter where you are. The staff are even better. Everyone is extremely friendly, knowledgeable, most of all want to make sure you have the best experience. They have a whole book of things to do and experiences and get discounted rates. They set everything up for you! Every night we were brought warm towels to shower without ever asking! The Acro matcha tea is my favorite drink in the WHOLE WORLD. I wish I could ship cases of it home. The restaurant also had excellent food. The resort exceeded our expectations in every way. I cannot wait to go back!

A place where your soul rests and to which you return again and again. An incredibly beautiful location, complete peace, comfort and privacy, which is perfectly and almost imperceptibly taken care of by a young, dedicated team. Andreja Psenicny

An amazingly beautiful place built on a mountain with a panoramic view of the sea and excellent service Many thanks to Michelle and the kind staff who are always smiling and want to give the best service experience! Will definitely return to the suite acrotera❤️

Being grateful to have experienced many 5+ star accommodations and world-class hotels/resorts in North America, Europe and Asia, my wife and I both came to the conclusion that Acro is definitely one of the best, if not THE best place we've stayed - and this takes into account all the key aspects of our experience. Venue: the setting was absolutely incredible... being situated at the highest point of the cliff overlooking the Sea of Crete. I can further attest to this as I woke up every morning to do sunrise jogs around the area at 5:30am. Although I'm sure the resorts around Acro have their benefits, I can certainly say that Acro's building quality, aesthetics and overall vibe stands out 100% vs its surrounding peers. I was speechless when watching the glowing sunrise. My wife and I were also stunned with the sunset view as well... can't beat that. I also want to add that the venue quality, finishings/detail and cleanliness are world-class and of the highest quality. Staff: the staff was extremely friendly, warm, polite, energetic and professional. Everyone we encountered was always giving us warm smiles and asking if we needed any help. We felt extremely welcomed from the moment we stepped foot in the hotel. The staff at the front desk were super helpful with getting us checked-in, as well as ensuring our check-out and car rental was smooth (apologies for not remembering the names!). Also, Georgia from the boutique shop was the first person to greet us with the biggest smile the moment we walked in the hotel and made us feel very welcomed. She was extremely sweet and friendly, answered all our questions with a smile and was also striking up fun conversations. We could tell that everyone in all depar**ents (from front desk to housekeeping) were happy to be working there. This was a special quality of this young and talented team. Well done! Thank you all again for making our stay so memorable. Fitness center: My wife and I are big into fitness, so Acro's facilities and services definitely stood out to us. Aside from running around the resort, we also explored the gym and tried out some cross-training classes. What really stood out to us was the cross-training class led by Aris. His energy and warm personality immediately caught our attention. The first class we attended was an advanced class, and his professionalism and expertise were able to tailor craft a workout session that suited each client's needs. I was impressed with his ability to keep everyone engaged and push them to their limits! Acro and Asana Fitness Club is lucky to have Aris lead their classes and build out their fitness offering. Spa: the spa staff and masseuses were also very polite and professional. They were also very helpful in explaining the different trea**ents and recommending the right trea**ents that would suit our needs. The facilities were extremely comfortable and relaxing. My wife and I did back-to-back couples massages as a great way to relax and soak in the at

Everything is beautiful, from the scenery, to the rooms, staff, food and coctails!! They're good at what they do and they know it!! The main restaurant is gorgeous, with a spectacular view and food to die for!! Breakfast had a huge variety of everything you would crave on your holidays, try freddo cappuccino to start your day and an Acro macha to keep you fresh all day! I'm so glad we decided to stay in Acro! The waiters made us feel like royalty! I don't know if any of the staff will read this, but we are thankful for everything! Keep up the good work

Stunning hotel with amazing rooms, great bar, incredible views, lovely breakfast, spa and so much more. We’ve stayed in a few lovely hotels in Crete and whilst the service is always great- Acro was another level. (Particular shout out to Sami who was amazing). It’s a remote location so best to have a car if you like exploring but the food is next level so you never have to leave if you don’t want to. My only feedback is that they need more playlists in the restaurant/bar/sunbathing area, the jazz is great initially but does get a bit repetitive after a couple of days! Thanks again to everyone who nailed our stay 🙏🏽