Aquastar Unique Hotel & Apartments Mahahual

We stayed in the hotel for 3 nights only as a family of 2+2. Hotel contacted us in advance asking if we want sofa bed, it was very nice and in fact very handy to have as kids didn't fancy the bunk bed. The location is very good, the hotel is just by the beach. The sea was lovely but the beach was full of seaweed. Whole area was like this so not just the hotel issue. Hotel's pool was really nice. The hotel is just by the promenade full of souvenir stalls and bars/restaurants. I highly recommend pizzas at Ronny's. Apartment was nice and clean, we had a few bottles of fresh water left every day by the cleaning staff. There is aircon in each room working well. The kitchen is very basic, it lacked toaster and was short of cutlery, it would be nice to have a few more spoons. No hair dryers in the bathroom. We had a small balcony but sadly couldn't use it. It faced back of the hotel where someone was constantly burning trash. Not the fault of the hotel, just the general issue with rubbish being burned everywhere in Mexico. The breakfast was 199 mexican pesos and there is a selection of 4/5 choices. This is a really nice hotel for family stay with a medium size budget

Beautiful views of the sea from the Ocean-view rooms! Staff, notably Alessandra the concierge, was very friendly and helpful! It was very windy during our stay, so the sargassum/seaweed built up horribly right in front of the hotel, but walking down the malecon a few blocks gets you to a really nice beach area. Lots of restaurants to choose from including the one at the hotel which served decent food and drinks. I would definitely recommend this area and hotel to others.

the music which would have been alright at 7:30am if it was was soft calm type was not it was sum times heavy metal type and did not stop till 11.00pm sum times later also the restaurant service was really bad. They wouldn't bring us forks they wouldn't bring napkins. They wouldn't bring it. We had to go up all the time and ask for stuff. It was really bad.

It's our 5th time staying at Aquastar, we love the hotel but sadly it's not the same. Changes need to be made. The amenities, towels, and much more.I hate that i have to post this about a hotel that i so loved. Staying somewhere else next time.

Great service, the staff are friendly and helpful! The building can do with maintenance and new sheets and towels but overall it’s a nice hotel.

The property looks nice outside. It’s the interior that needs a lot of TLC. No closet, No luggage rack, towers & sheets are old, dirty, stained. The restaurant is good