I stayed in this hotel on Sunday 11th Unfortunately I left some expensive underwear which I had washed out on the towel rail in the bathroom. Over the next two days,I phoned over 10 times: 6 to no answer from reception and 4 times to speak to different people who told me to phone back The last call was cut off in the middle of me speaking. I was told that there was no manager or duty manager and that housekeeping hadn't handed anything in to reception and that was that!!!!! No apology, no attempt to check with housekeeping, no return call to me to explain. A rude, unpleasant experience that was typical of a mean and nasty hotel.
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