호텔 블랙 튤립 - 포르토 가이아(Hotel Black Tulip - Porto Gaia)

Atingiu minhas expectativas alem de otimo custo-beneficio. Cafe da manha delicioso. Funcionarios simpaticos e prestativos. Voltarei numa proxima oportunidade.

前台服務態度好，設施齊全，房間面積比較大，位置方便安全，靠近地鐵站，離火車站也不遠，衞生條件不錯，早餐環境好，

We were stranded by a canceled booking elsewhere, and, being the height of summer, the Porto area was already overbooked. We entered the hotel exhausted, disheartened, and a little desperate. The staff listened to our tale of woe and then wasted no time in doing all they could to salvage our trip. While they were almost fully booked, they found us a very nice room and squeezed us all in there quite comfortably. They gave us extra towels, and spent time explaining the area, and where we might get some dinner at that late hour. The next morning, the manager was enormously helpful and accommodating, and all the staff proved supportive and kind during the rest of the stay. I would have taken one star away for the slightly shabby carpeting and tiny elevators, as well as the "good but not great" breakfast. However, the staff were outstanding in their customer service commi**ent, and more than made up for any minor deficits barely worth mentioning. We were more than fortunate to come across Hotel Black Tulip, and will always appreciate their kindness and hospitality. Extra note: The main tram into Porto is mere steps fromm the front door, comfortable, and efficient. You buy a card at the station, and then top it up during your travels.

There are only 2 small elevators for 10 stores hotel. They are always busy. The breakfast is very poor. No fresh vegetables, not enough coffee cups. We tried to use safe. It closed and did not open. The refrigerator was not working on the day of our arrival, though it was fixed next day.

Pretty good hotel, but but not 4* definitely. Well located, good hot breakfasts, amazing view from the restaurant on 10th floor. Rooms are OK, but with minimum equipment and old furniture. Good for the price, sough..

I recently stayed in Hotel Black Tulip. On the first morning I noticed that there weren't electrical points for using a shaver available in the bathroom . I reported this to the young man on reception-thinking this will take some time to fix/put right. Within minutes a repair man was knocking on the door. He set about replacing the unit on the wall and enabled the use of the electrical points. I was very impressed. Staff on reception were very helplful.

We stayed at the hotel for two nights. The staff at the reception were efficient, so check-in was fast. The room was large and cleaning standards were okay. Breakfast is good and fresh, but the restaurant is small, and I wonder what would happen, if the hotel had been fully booked… The hotel has no fitness centre, swimming pool or other extra services, so maybe the rating should have been less than 4 stars, but the cleaning standard and size of the room make me stay with a 4-star rating.

This is a real value for money hotel. I was on the sixth floor and the room and bathroom were spotless, with the rooms serviced daily. The bed was really comfortable and there was no disturbance from traffic noise at night even though the metro line runs directly outside the hotel. Although admittedly I was at the back of the hotel which would be quiter in any case. The staff were welcoming, professional and extremely helpful with check-in and check-out being effortless. I had an issue with the room safe on arrival (my own fault) and a staff member was dispatched immediately to sort it out for me. My diet has to be gluten and dairy free and the hotel insured that there was gluten free bread for breakfast each morning. I dined in the restaurant on the first night and one of the waiting staff went to great lengths to advise me of what I could and could not eat from the buffet selection and failing there being sufficient choice for me there was always the a la carte menu. The standout feature for me however, is the location of this hotel. It's one minute walk from a metro stop and several bus stops - with connections to trains and the city centre itself only a couple of metro stops away. I wouldn't hesitate to book this hotel again; should I ever go back to Porto.

This hotel is away from the centre of Porto but the tram stop is only a minute away. I asked for a quiet room, I had one at the back and it was ideal. The bar is off the Reception area. is very small and lacks a**osphere. The restaurant on the top floor has lovely views, I only ate dinner there once and it was OK. Staff were very helpful at all times. The variety available at breakfast varied from day to day, it was probably what one would expect in a 3* Hotel.