비합 마드리드 데 라스 레트라스(La Casa de las Letras)

나는 모든 리뷰를 읽고 회의적이었지만 가격이 적당해서 기회를 잡았습니다. 아파트는 사진과 같고 세탁기/건조기까지 있었고(세탁기는 했지만 말리지는 않았습니다), 욕실이 매우 작았고 이전 여행자처럼 큰 소리가 들리지 않았습니다. 그것은 지하철, Atocha 역, Parque del Retiro 및 박물관과 가까운 매우 좋은 위치에있었습니다. 대면 연락이없고 모든 것이 문자로 이루어졌으며 5 일 동안 머물 렀고 방을 새로 고칠 수 없었습니다. 우리가 다 써 버렸기 때문에 화장지를 사야했습니다. 그 외에는 좋은 숙박이었습니다.

응답이 없는 호스트, 종이로 된 얇은 벽으로 된 시끄러운 방, 결함이 있는 가전 제품 및 전반적으로 이 숙박 시설은 모든 기대에 크게 못 미쳤습니다. 이 리뷰는 옆집 이웃들로부터 고함소리, 음악소리, 문닫는 소리가 들린 새벽 1시에 작성되었습니다. 가격대비 가치가 전혀 없는 호스텔이라고 생각하세요!

SCAMMERS-they require you to connect “at least 72 hours in advance” in order to arrange access but fail to answer, leaving travellers vulnerable with unsecured accommodation prior to arrival, then keep the fee because all of this happens after the free cancellation date cut off. Avoid at all costs. They are scamming thieves that should not be permitted to book via booking sites.

We arrived an hour after check in and room was still not ready. Had to drop bags and hang around for an additional 2 hours. Once we got to the room, 1 of the minisplit ACs was non-functioning in the living area so the entire apartment was hot. We were on the top floor and windows open to the roof which made it hotter. The upstairs bathroom had no airflow at all and smelled like sewer gas. The refrigerator was not cooling properly and kept beeping the entire time. Mildew in the shower, cracks in the tile floor, found a pill on the floor along with lots of dustbunnies. Couch had cigarette burn in it and some sort of stain on it, maybe pee? Tried to contact the office several times to request a different room or see what could be done and they never responded. Would not recommend at all.

I had a terrible experience, stay away from this place. After making a reservation on ***********, I messaged Behap multiple times to tell them that I was arriving after 8 pm, their latest standard check-in time. They never replied. I tried to call them, write them on *********** and Whatsapp, they just sent me a payment link with no explanations. As I was fearing a scam, I told them I would have paid only once I was on the premises. They never replied. I called them multiple times and they never sent me check-in instructions. I ended up in front of their door at 11 pm with no way to enter and nobody answering the phone. I booked another hotel and left. The day after they flagged me as no-show on ***********! Stay away from this place.

The all deal was a hoax. In the pictures of my reservation a see a large room, with sofa, etc. In fact what I got was a tiny, tiny room, without the sofa, without towels, without the wifi password, the sheets were dirty with hairs from previous guests, etc. It was a total deceive. I tried to contact the lady in charge many times by messages, phone calls, never got an answer; before my payment she always answered very politely. The next morning we left to a normal hotel. KEEP AWAY FROM THIS APARTMENT HOTEL!!

Location is amazing! So close for walking to parks and to centre/palace. Lots of bakeries and restaurants close by. Room is basic - clean bedding and towels provided. Beds comfy and wifi / tv great. However not enough plates, cutlery, glasses. No kitchen towel or washing up liquid. Toilet paper ran out on second day. Sofa bed not made up (but was comfy). Ironing board but no iron. No clothes maiden to dry wet clothing (but washing machine provided).

The place was filthy with fungus on the walls, the curtains where full of grease. There is no way that an adult can sit on the toilet. The room has no doors for privacy in a 4 people apartment and there is no way you can get to the bedroom closet without moving the bed. And the host is unresponsive. I tried to contact them several times with no luck.