인터넷 제공하는 Machelen 호텔

8일만에 동료들과 3번이나 이곳에 묵었습니다. 첫 방문은 그 과정을 더 좋게 만들 수 없었던 가장 친절하고, 이해하고, 유머러스하고 친절한 남자가 맞이했습니다. 두 번째 방문은 그 남자가 미소를 지거나 인사하는 데 따뜻함이 없었습니다. 세 번째로, 제 동료와 저는 우리가 유일한 입구 밖에서 흡연자들의 도전을 실행하는 것을 좋아하지 않는다고 논의하려고 노력했기 때문에, 우리는 동료들 사이에서 혐오스럽고 비꼬는 모습과 옆으로 마주 쳤습니다. 그리고 솔직한 무례함. 사과하려고 시도조차하지 않았으며, 실제로는 반대편이 ”외부에 있으므로 중요하지 않습니다!”고객 서비스는주의를 기울여야합니다. 객실은 깨끗하고 편안하며 아침 식사가 적절합니다. 이비스 표준 호텔 옆집에서 레스토랑을 이용할 수 있습니다. 여기 직원들은 매우 유쾌합니다. 평균 이하의 음식. 위치는 우리의 요구에 좋았습니다. 충분한 주차. 주차를 위해 리셉션에서 지불하려면 영수증이 필요합니다. 그렇지 않으면 장벽이 당신에게 하나를주지 않으며 당신은 리셉션으로 돌아가서 이메일을 보내달라고 요청하십시오.

친절하고 도움이되는 리셉션. 좋은 및 원인 방. 무료 청량 음료(물 및 콜라), 커피 및 차. 방을 더 잘 청소해야 합니다. 기차역은 호텔에서 가깝습니다. 브뤼셀 시내까지 기차로 15분

First time I've stayed in a Penta Hotel. Excellent & helpful communication with hotel prior to my stay. Like others I found checking in at the bar very strange and I found the guy at the bar doing this very curt (it was around 11 at night so maybe he had a hard day!). Decor on ground floor very modern, moody and dark - great they had a complimentary water cooler available. Rooms are very small but for one night it was fine - again modern decor and clean. My room could have done with a bit of maintenance however - curtain loose and paint(?) stain on carpet. The strangest thing about the room was how close the hairdryer was to the sink - couldn't really help splashing it when getting washed! Surely this can't be compliant with current safety regulations (see pic). All in all had a great sleep and would use Pentahotels again based on this short 1-night stay.

So, if you have any allergies best avoid this hotel, they have no care for anyone with allergies. I am a celiac, on my first day we got there we were all informed the restaurant was on a small menu due to staff issues, so there was nothing at all for me on this small menu (I have come to expect this) what I didnt expect was to be totally ignored at breakfast. I took a sign that explained my allergies in the local dialect, I took 3 different cards to avoid any issues. I gave the sign to the receptionist who took me to the breakfast buffet and said there was nothing for me. Come the 2nd day, I did the same as the receptionist was different, he took the sign to the chef who informed him there was nothing they could make me. So at €120 a night for bed and breakfast, I couldn't have any breakfast, 3 nights I stayed and I didnt have a single item of food from the hotel. I asked to speak to a manager who obviously ignored me as she didn't want the hassle. When I got home I emailed the company who own ibis (it was a pain to find an email in the first place) they said it wasn't correct and would email the hotel to investigate the issue. After 2 days I get an email back from the manager of the hotel, the email said there was actually something I could eat bar the ham and cheese her receptionist stated. She also explained there was no cross contamination even though I was watching her staff contaminate all the food she claimed I could have. I emailed back and obviously she couldn't be bothered to reply. I tried to email the initial company who now ignored me and refuse to solve this issue. I have never experienced anything like this before, I had nothing to eat for breakfast and as we were on the spa f1 trip when we all got to the track again there was nothing for me so I ended up loosing alot of weight due to this. At €120 a night its ridiculous to think there was no breakfast for me, its even worse to think the hotel refused to dp anything about it. They have a sign above the buffet that had all the allergies on it but clearly this is just a facade as if you ask the staff they have no clue and just stand there going well you can't have any food, it's a shame. Please bare in mine this hotel is in the middle of an industrial estate and there are no other restaurants or takeaways nearby so if you can't eat at the hotel you have to travel to Brussels to get something. So the hotel its self. As stated the staff are all useless and have no care whatsoever The room was small, cold, dirty and unsuitable. There was no safe, the tv didn't work, the window wouldn't close properly, the room was always cold but they provided massive duvets to counter this. One night at 4am there was some kid in the hall having a shouting match with himself, this wouldn't have been the hotel's issue, but I was the first room on the ground floor next to reception, so when this guy was shouting and waking up the whole hotel, he was 5meter away from the receptionist who didn't do any

호텔은 브뤼셀 공항에서 차로 약 5-6 분 거리에 있습니다. 호텔 환경은 일반적으로 동일하지만 문에 무료 주차가 가능합니다. 호텔 옆에는 기차가 있으며 소음이 비교적 크며 비행기의 이착륙 및 착륙 소리가 비교적 큽니다. 온수는 괜찮습니다. 수면은 괜찮습니다.

Arrived to a strange check in due to our coach driver disappearing. First room we got had not been cleaned dirty cups, towels and beds not made. A quick visit to reception and was sorted swiftly. Had a have a solo traveller room with a big bed instead of the twin beds booked but too tired to worry. Room fantastic big clean comfy bed. Breakfast amazing so much choice Would highly recommend this hotel staff friendly and check out quick

호텔은 방이 깨끗하고 침대가 편안했습니다. 직원들은 정중하고 전문적이었습니다. 체크인 및 체크 아웃은 효율적이고 빠릅니다. 공항 셔틀은 자주 운행되었으며 신뢰할 수있었습니다.

아내는 브뤼셀에서 하룻밤을 지내면서 어젯밤에 호텔에 머물렀습니다. 첫째, 메리어트(호텔이 아님)의 망상으로 인해 두 개의 방을 예약했습니다. 처음에 환불 불가라고 표시한 후 Cesar는 관리자와 함께 처리했습니다. 가장 높이 평가됩니다. 둘째, 그들은 그녀를 사랑스러운 방으로 업그레이드했습니다. 음식 옵션은 제한적이지만 브뤼셀 공항 근처에 장소가 필요한 경우 머물기에 좋은 곳입니다.

zeer mooi hotel, en super nieuw. De mensen aan het onthaal zijn vriendelijk, maar je merkt dat het ook voor hen nog nieuw is. Er is een fitness, waslokaal en grappig om zeggen maar de toiletten op -1 zijn zeker de moeite waard om eens te gaan kijken ;-)

This was an adequate hotel for a one-night stay that would allow us to easily get to the airport by 6 am. The receptionist ordered a van that did accommodate the bike box that we were using (oversize luggage) and arrived on time. We shared it with 4 airline staff members. The only problems we had were getting there. We came from the US and did not have online services except when we had access to wifi. The hotel told us ”You have the IC train to Zaventem and Brussels Airport Zaventem or you have the S train to Schaerbeek and Louvain for both trains you will have to step off at Diegem.” For timetables and tracks info, you can ask the staff at the station or check the display panels.” The IC train to Brussels Airport does not stop at Diegem. Luckily we noticed Diegem was not listed on the display panel at the track when the train was arriving and asked someone to verify before getting on that train. The hotel does not provide enough information to identify the specific train to take from central station in Brussels. There are trains leaving constantly from at least 7 tracks and the main display panels in the main part of the station telling you which track to go to list only the destinations, not the interim stops. it is vital to be able to identify the exact train you need. There are no paper timetables available, no wifi, no information desk to help, and the ticket line is extremely slow. I found the right train by standing in the ticket line and talking randomly in French and English about how there seemed to be no way to identify the train I needed to take. Another person in the ticket line volunteered to help by looking it up on his phone. This is something that is impossible without easy online access, and knowledge of how the train website works. The hotel needs to be able to tell people exactly which trains stop at Diegem. This seems like minimum courtesy for their guests. Getting from the train station to the hotel was also a problem. Google maps gave three different sets of instructions, which we obtained from two locals and using Google maps location services. None of them were correct, so the hotel needs to provide exact instructions to get to the hotel from the train station, including an exact map and street names. Again, this seems like minimum courtesy to guests.