엠버시 스위트 클리블랜드 - 록사이드(Embassy Suites by Hilton Cleveland Rockside)

The breakfast is amazing. Staff is super friendly. They have open bar for happy hour. Is one of the best hotels in Cleveland

You need a vehicle to enjoy the area. A few minutes down the road are movie theaters, restaurants and a National Park (hiking, fishing, etc.). If you are not going to rent a car - plan Uber/Lyft into your budget.

From the start of the stay I was impressed. Staff was efficient and friendly despite how busy they all were. The complimentary cocktail hour and breakfast was very nice. The room was cozy and comfortable. I will make this franchise my hotel of choice whenever I travel

The staff was absolutely amazing! Jesse sang to us at breakfast. Front desk staff was very welcoming. Housekeeping made sure we had anything we needed. Excellent experience. Definitely will be staying there again!

My family and I enjoyed our stay. My kids didn’t like that the breakfast options the first day so they wanted to get breakfast elsewhere the next day but otherwise our room was clean and we got what we needed out of our stay. The pool was great as well.

Everything was amazing until checkout. I’d asked the night before what was left of my incidental, and I was told I had a certain amount left. The next day, as I checked out, they told me I had a balance to pay… which I didn’t budget for nor was I expecting it. Clearly there was confusion the night before when I asked, because she didn’t say I owed when I asked what was left. The lack of communication and going over budget could have potentially had my children and I in a bad predicament had I not had backup. I don’t like surprises like that.

The hotel itself is beautiful. We were there for a company Christmas party. It was the other guests of the hotel that were the problem. Cramming 10+ people in a room and leaving piles of garbage outside the door. Unsupervised kids running up and down the hallways. Just gross and disappointing.

The personal from front desk to cleaning are very friendly. Love the 2 room suites. Even with a big party downstairs it was still relatively quiet. The only down side are the out-of control kids running the halls, kicking door's, yelling, etc.

Nice looking property overall. We were in town for a conference. We wanted to relax in the pool but was dirty (hair and other floating debris) which was disappointing. We tried the restaurant for an evening meal. The food was expensive but the service was slow and the food was just okay. The highlight was probably the breakfast buffet with the made to order omelettes. The breakfast chef was also very pleasant and we had a good time.