아카바 럭셔리 호텔

'요르단 여행 중 머물렀던 두 번째 Mövenpick 호텔입니다. 전반적으로 사해에 있는 호텔만큼 좋지 않습니다. 특히 서비스가 좋지 않습니다. 예약할 때 이번 여행은 우리의 기념일이라고 분명히 밝혔습니다. 호텔은 아무런 장식도 하지 않았고, 프론트 데스크도 우리에게 축복을 표현하지 않았으며, 처음에는 방이 꽉 차 있었습니다. 그 날 도착한 투어팀 때문에 밤.. 네, 원래 예약했던 더블베드룸을 트윈베드룸으로 변경했습니다. 사해의 뫼벤픽 호텔의 서비스와는 전혀 다릅니다. 나는 이 장소를 친구들에게 추천하지 않을 것입니다. 매우 실망스럽습니다!'

'We had a very bad experience during check in. Despite explaining that we were very tired & hungry (as it's already almost 8 in the evening), and we just need to check in immediately & have dinner; the staff at the reception denied our confirmed & paid reservation at trip.com. The staff knew that we were very tired, and we even offered to guarantee reservation with our credit card (just so we get the room & can have dinner); but he insisted to keep us waiting until he can get the response from trip.com. After waiting for so long, he said that still no responses from trip.com and he just asked us to wait forever. I got really upset after a long argument with him; and i have to strongly argue with him to give us room & we paid with our credit card for a new reservation. WE NEED A ROOM! I showed him the amount I paid for the Seaview Room charged in USD. (I just realised the next day that he charged me the wrong amount instead of calculating it to USD amount with the correct convertion). So i was charged a wrong amount as I was too tired to check how much he charged me. After a long argument & waiting, he finally gave me the room key; and said sorry for the waiting. They said that they will upgrade the room as an apologies. Just when we were in the room, I found out that they DID NOT upgrade the room. That's exactly the room I booked at trip.com; just I had to pay again with my credit card with a much higher rate! I was to tired to argue with the staff, so I no longer care after calling them saying they didn't upgrade us! This staff didn't even try to change the room; after we said this is not an upgrade. We PAID for this room category at trip.com. Nobody apologies for these so many mistakes from the staffs or management. When we checked out, the manager asked me how was our stay? He was not even aware that WE HAD ISSUES that they denied our paid & confirmed booking! Trip.com finally settled this issue with the hotel, and the hotel returned our overpaid credit card charged. Trip.com apologies a few times, they made many efforts to call us a few times. But the hotel & the management acting as if nothing happened! Is this really how a 5 stars hotel service? Luxury what? They treated us like a homeless person begging for room! So UNACCEPTABLE! I have never experienced staying in a 5 stars hotel with such a BAD service like this! This is the worst in our history of travel! This place must keep their act together! Learn hospitality BETTER! Overall, we were very disappointed, & this place is far from Luxury Collection, it's a CHEAP collection!'

'من أجمل وأفضل المنتجعات من حيث الاستقبال والانشطه والفعاليات والنظافه والاهتمام بالنزلاء وكذلك الطعم ممتاز جدا اشكر كل العاملين في المنتجع على حسن تعاملهم'

'호텔은 매우 친절하고 도움이되는 직원과 함께 훌륭하고 잘 유지되었습니다 (체육관 제외). 수영장 라운지 호텔을 찾고 있다면이 호텔에는 작은 수영장이 하나 있기 때문에 도보로 20 분 이내에 더 나은 옵션이 있습니다. 체육관은 모든 곳에서 웨이트로 잘 유지되지 않았으며 장비 자체는 더 나을 수 있습니다.'

'Роскошный отель! Свежий ремонт и обстановка! Запах отеля - восторг! Потрясающее качество постельного белья и есть выбор подушек. Классный пляж с белым песком, но вода освежающая. Потрясающие завтраки и ужины в ресторане. Тирамиссу лучше , чем на родине десерта:) была ситуация когда понадобился градусник, а на помощь подошел медик отеля, провел короткий осмотр. Благодарим за заботу!'

'매우 편리하고 전용 해변이 있으며 Ayla에 대한 액세스가 포함되어 있습니다. 체크인부터 체크 아웃까지 서비스는 훌륭했습니다.'

'This hotel under major renovation, the room is outdated, not clean for sure, I checked in and I was super tired after 12 hours of flight all the sudden falling asleep right away when I wake up to use the bathroom I find out it’s full of urine and the shower full of see sand, I called the room service at 3 morning and I asked them to clean it especially I wasn’t able to use the bathroom, I had to clean it my self, since they ignored me, the breakfast was great has a lot  of different selection, over all I give it 4out of 10 I can’t believe it has the intercontinental franchise.'

'Останавливались на одну ночь. Хороший пляжный отель. Туристов мало, наверное из-за близости Израиля. Свой алкоголь проносить нельзя, у них есть в отеле. Для сравнения - бутылка игристого вина в магазине стоит 12-15 динар, в отеле - 60! Пейте под забором отеля). Договориться можно пронести, но только если у них что-то возьмете. А так -всё хорошо). Завтрак хороший, большой выбор. На ужин ходили за территорию отеля.'