On arrival at Hotel Laurence, we learned that they had tried to take the money from my card earlier than it stated in reservation confirmation, I wanted to pay with a different card so paying on arrival was a perfect solution to this. The lady took us into the office as soon as we arrived to take the money for the stay. I had wanted to stay here for years, having visited Luray several times, it was a dream and justified the especially high price because the pictures on the website looked amazing. I was expecting first class service and an amazing boutique experience. I left very very disappointed. Room 5: small counter space and small fridge, cobwebs behind the door, enamel peeling off the bath tub, difficult to close bathroom door. Ant infestation in the room (was dealt with the same day) room was requested to be cleaned but no one came and on messaging was advised that it would be done later - it was done the same evening but feel that it should be automatically done in a hotel of this calibre and you shouldn’t have to remember to ask for your room to be cleaned or serviced and new towels. They say this is for privacy but other hotels manage to service your room when you are out without the need for guests to have to ask and then it not be done. On arrival back one of the nights we had a power cut, there were no provisions made such as a torch provided and the emergency lighting was flickering on and off, clearly not safe should there have been an actual emergency. Room 7: The shower was so difficult to turn on but if you pulled it too hard it would’ve come off the wall, the room was dirty under the settee and we found a cap that was there for however long and not ours, these are wooden floors, sweeping underneath is not a difficult task. The floorboards were eroding and covered by a rug that was turning up at the corners and dangerous but we couldn’t move it as it was stuck to the floor in places. The bath was peeling enamel and there was a nail sticking out under the table that my grandson had scraped his leg on. Again, flickering emergency lighting. Communal areas are very poor and run down, the back door has tape on the bottom step and the floorboards are rotten and broken and covered with a rug. We only saw one other person (one other guest) during our stay apart from the taking of the money, no other member of staff or person in the building, hardly a boutique experience, we may as well have stayed In a Marriott or holiday inn where staff are on hand and available, or I fact an Airbnb as this is what it was like but nowhere near as good. On now reading the other reviews, it seems that this hotel clearly take no responsibility for the poor service and general upkeep of their hotel. We have contacted the hotel directly with the above but not had any response back from a week ago. It seems that as long as they have had your money they don’t care if you are dissatisfied. We are seeking a refund of our stay as we don’t believe
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