My partner and I just finished our stay with Gallicantu and we have been left extremely disappointed. The service provided or lack there of was disgusting, there was no one there to assist us with our bags upon arrival and departure and we were thus made to carry our luggage through gravel paths and up flights of stairs. There are a number of issues with this stay and I will now start to highlight them. As we are paying around $500 per night for this stay a certain level of service is expected. Marco the host was extremely rude and unhelpful, every interaction with him seemed as if we were being a hassle and putting him out with simple questions. Our rooms were "cleaned" daily however not once during our stay were we provided with clean towels or a change of linen for the bedding. At our all inclusive dinner for $50pp we were charged for water at an added cost. Our first breakfast meal my partner had the cats jump on her and the table/food numerous times, as she is allergic this is not acceptable at all not to mention highly unhygienic. As advertised on website there is a sauna, there is no cost shown or mentioned yet we were charged upon check out for using this included service. Also upon check out we were hit with numerous add ons that were explained in Marcos words as "little bits and pieces" yet upon further examination from my partner we discovered we were being charged for other guests meals and drinks that we had not consumed or purchased at all. Had we not picked up on these "little bits and pieces" we would've incurred a full charge of around $200 euro for other guests purchases. Also we had asked whether there was a washing machine just for a simple load of washing, Marco said he would arrange this for us with no mention of cost or additional fee, then as we checked out we were informed that the washing now costed us $99 Euro this is completely unprofessional and unacceptable as no fee was discussed prior and there was no breakdown of costing for the washing, we were just expected to pay for this service that has randomly been costed. Had Marco simply explained prior when we had asked we would have not gone through with the washing. Nothing was dry cleaned it was just a simple wash and dry and the cost of this is simply disgusting especially just being blindsided with it at checkout. The fact Marco also tried to slip the "little bits and pieces"past us as well has left a very sour taste in our mouthes. All in all our stay at Marcos "retreat" couldn't have been further from what was advertised. All in all I would recommend NOT staying here.
번역