베스트 웨스턴 플러스 크라운 콜로니 인 & 스위트

Unfriendly staff Was accused of dialing 911 and not apologized too after staff realized it wasn’t our room. Found 2 roaches and was told they didn’t believe that, and the main room ac didn’t work well.

Disappointing Experience from Start to Finish My stay was full of issues from the moment I checked in. I had booked and paid for a 1 King Suite, but was given a standard 2 Queen room instead. When I tried calling the front desk to address the issue, the in-room phone didn’t even work—so I had to go down in person. When I showed the staff my receipt clearly stating I booked a suite, I was told they were fully booked and couldn’t accommodate the room I paid for. No upgrade, no refund, not even a real apology—just a “sorry.” At that point, I was stuck for the night and decided to just get through it. The room itself was disappointing: the bed was uncomfortable, the mini fridge was dirty, and the overall cleanliness was lacking. On top of that, the walls were paper-thin—I could hear every door, conversation, and car passing by. Even the elevators were unbearably hot. Needless to say, I won’t be returning.