Hotel Nexus l Hotels in Charbagh Lucknow

HOTEL NEXUS. I had originally booked a different hotel in Lucknow using my Indian mobile number. They thought I was therefore an Indian citizen, so couldn’t accept me as a a guest when I arrived as they were not authorised to take foreign tourists. The manager there [R.K.International] was extremely helpful and got me a discount deal at the relatively close Hotel Nexus. When I arrived here at Hotel Nexus the staff showed me three available rooms and let me choose whichever I preferred. They were all clean, large rooms with large clean toilet/shower. As I was on my way to Nepal and had come mainly to Lucknow to get a Covid PCR-test I had a problem that I took to the Hotel manager. Due to a 5-hour late train arrival plus the problem with my previous hotel booking, that left me no time to take a PCR-test on the day of my arrival. Nor to see anything of Lucknow before my scheduled departure. The manager Mr. Vaibhaj Trow solved my difficulties by phoning around, arranged a Dr. to come to the hotel in the morning to take the test, PLUS printed out an itinerary of places to see in Lucknow, PLUS allowed me to leave my luggage at the hotel after checking-out so that I could see the sights unemcumbered before my night-train departure. So in SUMMARY: good, comfortable, quiet clean room PLUS EXCELLENT customer service from the very friendly and helpful staff. ________

Check in experience was not good, but afterwards the room was upgraded and room service/food was good