만다린 오리엔탈 팰리스 루체른(Mandarin Oriental Palace, Luzern)

서비스가 매우 좋고 방을 바꿀 때 프론트 데스크의 태도가 매우 좋으며 방은 매우 새롭고 구조 디자인이 매우 편안하며 장식 디자인이 합리적입니다. 저녁에 드시는 마카롱도 맛있어요

이 호텔은 놀랍고 서비스는 훌륭합니다! 아주 좋은 직원

總體體驗:非常非常好，留下非常難忘的美好回憶 進入酒店之後首先會呈上熱毛巾和歡迎茶，在詢問一系列要求之後，前台還會提供免費的盧塞恩地圖，以及可以獲取免費的公交車票，可以體驗一下，或者帶回家留作紀念。 外加備註了蜜月旅行 酒店免費升級為非常好的帶露台的湖景房 另外送了香檳和四小塊甜品 我們使用room service點了雞排，送了一份薯條，搭配三種醬料，價格很高但是也真的很好吃。

酒店地理位置很棒！！下次還會選擇的！

一切都完美

位置非常好

We have stayed in many Mandarin Oriental hotels around the world so we were excited to visit their relatively new hotel in Luzern. Let’s start with the positives… beautiful renovation of the property and the rooms are excellently decorated with everything you could possibly desire. We had a superior lake view with balcony which was great for sitting on and having our morning coffee or a glass of wine before dinner. The views are breathtakingly beautiful so would strongly suggest you book a room overlooking the lake! Now for the not so good…I booked a table in advance in MOzern and advised we wanted to take advantage of their ‘Palace Hour’ which is marketed on their social media and website. On arrival to the restaurant I had to ask for that particular menu as the waitress just gave me the standard drinks and food menu, whilst it may not have been their intention to forget about it, I felt it somewhat inconsiderate and strangely felt they weren’t promoting it in order to charge full price for the selection of food and beverages, if it is available then why not offer it? We ordered some cocktails, mine arrived in a dirty glass with lipstick marks so had to be changed. Our food was tasty and of good quality. We ate breakfast in MOzern, a meal I always look forward to, however, it was quite frankly a shambles. We waited over 25 minutes for our coffee, chased three times for them to come out stone cold. Another 10 minutes passes and coffee arrives which was fine. Certain things on the buffet had run out and weren’t replenished quickly enough, I had to wait a while for sauces too. All in all a completely unacceptable level of service. On our day of arrival whilst waiting for our room to be ready we decided to have a drink near the reception area, menus were provided and then it took an unacceptable period of time for anyone to take our order, so much so I asked concierge if we had been forgotten about. On our day of departure the outdoor terrace was closed due to some construction work. No information was provided about this in advance so we were left with the only option to have drinks at the bar even though the weather was glorious, if we were advised of this in advance we may have gone elsewhere. It is clear there is a communication issue and there are training issues within their food and beverage department. Whilst I am a big fan of Mandarin Oriental, I feel they fell quite short of my expectations and experiences from their other properties. Interestingly I was advised on checkout they would email me my final bill and someone from food and beverage would be in contact with me. I have received neither.

Fantastic hotel. We had a terrace room with a great views over lake Luzern. Room was beautifully appointed with everything we needed. Comfortable and large bed meant we slept well, great size bathroom and large walk in shower. Terrace had seating , table and umbrella allowing you to relax and eat on it if the wether permitted. Staff were brilliant.