캔들우드 스위트 러브랜드

Although skeptical from some recent online reviews, we were very pleased with our room on the 3rd floor. The beds were extremely comfortable, and the linens were soft. The room was very clean. We saw a very hardworking and friendly maid working late into the day. She was doing a fantastic job. I believe her name was Rosalina. The front desk staff was also extremely friendly and helpful. It was nice to have a full-size refrigerator and kitchenette, too!

Mostly Wonderful People were beyond amazing, room was very clean and comfortable except the bed was extremely uncomfortable and had random hills in the mattress making it really hard to sleep.

Had to change rooms due to all locks on door broken or not functioning. Reserved king bed suite, ended up in queen suite. Unfinished areas in the room. Sloppy construction. Not real clean. No plug-ins in bathroom. No hair dryer in room. Amenities weren't the same as listed on website. No breakfast, only snack and packaged food for purchase. We were not impressed, especially with the rate. We were expecting better.

Not impressed with this location So this property is and has been under renovation it is a very poor job the toilet is way to close the the bathroom cabinet the workman ship is very bad on the remodel. I booked a king sweet with the living room area when I got my room the micro wave didn’t work, the ice maker didn’t work the phone didn’t work and no frying pan in the room, they had to move me to a different room a queen room smaller and not as nice same problems with the bathroom and work done, however the micro wave worked the ice maker still didn’t work, still no frying pan and paper towels were gone had to still them from the other room all and all not well maintained. But over all it worked for what I needed, I was offered if I was a member, points but nothing on the cost of my room and the difference in them as a refund or anything other then an apology and points offered that I never received. I have stayed at this location before and I’m sorry it is not one of the better ones it’s definitely run down and poor work on the remodel very disappointing

DO NOT STAY HERE! This property is filthy and rude. I paid in full for a King room during a sports trip with my daughter, and upon checking in, I was told I had booked a single Queen room. Not only did I overpay, but the room we got (room 311) smelled like urine and cleaning products, and I asked to switch rooms. They told me none were available and NEVER offered any refund, discount, or even an apology! I suffered for two nights in the room and filed a claim with ******* to get my money back. Upon several attempts to get a refund, it was denied. I will NEVER stay at an IHG hotel again—Flithy and the worst customer service I have ever encountered. They should not be in business.

The person that checked me in was quite pleasant and all downhill from there. The room was dirty, the toilet didn’t flush, the microwave didn’t work and the hand soap was filled with water Stay away!