When we arrived, nobody assisted us, and we were still carrying our baggage from the airport. There were two entrances: one for the resort and one for the hotel. Thankfully, a vendor pointed us in the right direction. When we got to the reception, the staff took their sweet time assisting us. When we got to our room, the air conditioner was on the floor and there were no outlets. The food was great, though, but overall, our experience was a bit underwhelming.
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