호텔 마야 - 어 더블트리 바이 힐튼 호텔

이곳은 훌륭했습니다. 조용하지만 물이 잘 보입니다.

I am giving this 1 star because we did not get to stay yet we were charged. On the day of arrival before noon we contacted the hotel bc there was a sand storm and accidents on the only route available I-15 which was shut down and we were already stuck for hours. I explained it and they said they understood the circumstances even though we had a non refundable purchase through a 3rd party and just need to have them contact us. We did all that with detailed explanations. Keep in mind this made national news and the highway was shut for over hours beyond when we were able to turn around. Anyway they rejected it and then later said we should book again ( pay more money! ) at a later date that we didn’t know. Made no sense, terrible service, very unprofessional. I honestly don’t know of why from either Trip.com or Maya Hilton since it was explained poorly. These were extenuating circumstances that were going to be acceptable for refund according to my back and forth from both ( which took over an hour itself)

忘記拍照片了，咖啡機的濾芯非常臟，於是讓前台幫忙換一個機器或者處理，接着換來一台壞的，然後再換，還是壞的…前台還問我怎麼不好了…還説他們可能沒有其他機器了，她也沒有辦法。於是回覆她：不好意思，這也不是我的責任…於是他們把一台拿走的水箱濾芯擦乾淨後，又給我拿回來了。