타운하우스 아폴로, 하이드 파크(Townhouse Apollo, Hyde Park)

Very small room, unfriendly front desk staff, with very ridged house rules. Also impolite and made excuse due to insufficient staff. This excuses is totally unacceptable.

一去到附近尋找酒店，看見門口寫著關門，便試試沖入去大堂問！等了大約三分鐘便有人走出來幫我Cheka in,check in 時說了一大堆規則，我心想太累了，快點給我房卡，我要睡覺💤⋯⋯一上到房間，環境衛生設備實在太差，馬上下去找他，他承諾給我免費退房，還搶了我的房卡開門讓我走！到最後錢還是退不了

This hotel is good value. Its basic but you get all the basics. The room was a fair size, personally the only thing missing was a desk space. The room was clean and well presented. Staff are friendly and check in was a breeze. I'd happily stay here again if I got a good deal.

Staff were nice and hotel is nice and modern in a really good location. Paid for a deluxe double but the room was tiny, and there was not much space to move around. It definitely did not look like the photos, don’t be fooled! The shower had no hot water and apparently have to run it for 10 minutes before it works properly?! (was still cold). No tea/coffee facilities or even cups, and no bath mat. Room was clean enough but definitely needed a deep clean. Walls are very thin, at 6am was woken by a guy banging on the doors and then house keeping tried to come in whilst we were still asleep hours before checkout.

The one positive I can give this hotel was the location. That’s it. Hotel room was filthy, stains on bedding/walls/curtains and all through the bathroom. Dust and dirt everywhere. Requested refund on the day and denied. Asked for clean bedding, hotel receptionist (only worker in the building) brought out sheets covered in orange fake tan. Was then told if we were planning to leave the hotel to regain entry we had to call his private mobile number. Nothing but grief from the hotel since leaving and posting my review on trip advisor. AVOID AT ALL COSTS. The one star is for the location, if I could give this hotel zero stars I would.

Adi the staff member was so helpful!! The beds were so comfy and the place was so classy and clean. Such a great location and we will deffo come back here again in the new year! Lovely atmosphere and people!

Do not trust this place as a reliable booking. Booked three apartments with this company, only to have all three cancelled by OYO themselves. Booked way ahead of time to ensure I had a base for all the family to watch my husband run his first marathon, only for them all to be cancelled because of “unexpected circumstances”. How could there be an issue with all three rooms ? Do yourself a favour, if you need a reliable company that won’t let you down, book elsewhere.

We had this hotel booked for at least 4 months for them to cancel three weeks before. We’re travelling from Yorkshire so had already booked our train tickets for over £300. I would avoid at all costs as they don’t care about their customers and to cancel three weeks before is out of order. It’s too late to book another hotel now so out of pocket