Charming lobby and staff at front desk. However, the rooms are tiny! Really small. Have to turn sideways to walk around the bed! Lucky we are staying only one night!. Also, no water in the room except the mini bar (expensive!!) bottles. For $800 a night, it might be nice to leave a bottle of water?? Plus, you’ll face the issue of arriving in the morning (11ish) and being told the room may not be available til check in time, 3pm!!! This despite having called to alert them we were arriving from Los Angeles. (A long flight!). They have a perfect legal right to make you wait but, again, you would hope that they would try to help their far away travelers to get a shower and recover from the long flight. I know that other London (and European) hotels have rooms ready if they have been given advance warning. Not always, but most of the time. Particularly the high priced ones like this one. Good news is super nice bell service and nice lounge area on first floor.
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