We booked a Mayfair room, the hotel synopsis read that the veiw would be a Courtyard or Street view, which was fine. Our room had no windows that offered natural daylight, no windows that offered any type of view - room 141 !
We were charged an extra £15.00 for valet parking on top of the usual £60.00 as we arrived 75 minutes too early, however there was no refund for leaving 120 minutes early - DOUBLE STANDARDS.
Our turn down service on Saturday evening, for whatever reason, decided to rattle through our personal possessions. Items in our wardrobes had been moved, my prescription sun glasses had been removed from their case, then left in front of the TV and a box of fudge received at the afternoon tea had been removed totally.
This is certainly not the type of service we expected from such a well-respected establishment, leaving us very disappointed.
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