더블트리 바이 힐튼 런던 일링

The location is a bit far from Ealing Broadway and town centre and the facilities in guest room or public area is not properly maintained. The hotel provided me a disabled-facility guest room to a normal traveller and not informing me in advance. And the disabled-facility room is at the farmost end at the floor passing through a few fire-rates closed door in order to access the room. It is not a friendly-design to disabled and also not a good service to a normal traveller.

1.預付訂單，退房後又收了一筆費用，雖然退款了，但是中間存在匯率差，需要自己解決。 2.親眼看着酒店在宴會廳舉辦了活動，從一樓聽着噪音到了房間裏，還是很大，活動持續至近凌晨兩點，致電前台反饋問題後，前台回覆了句sorry，然後直接掛斷電話。 3.用早餐時，員工疑似將掉在地上的餐具放在客人的桌上。 4. 反饋上述問題後，回覆客户郵件是，直呼你的名字，不用Mr/Mrs等，且告知噪音來自於室外，不存在上述問題，但是室外周圍都是住宅與馬路十分安靜，這家酒店經理有可能根據旅客姓名分辨人種，存在種族歧視。 4.二次反饋給酒店後，酒店並未作出任何補償措施，且依舊聲稱他們沒有做過這些事情。

A bit old and room is small.. Good enough for single in double room…

Conveniently located near Ealing Common tube station, which is connected to major lines such as Piccadilly and District lines. It’s also a short walk (about 8mins) to Ealing Broadway station, which runs the new and speedy Elizabeth line. However, do note that it’ll take about 20-30 minutes to get to Central London. Reasonably priced as far as London hotels go. This is probably the best part of the hotel. The cleanliness leaves much to be desired - upon check-in, I spotted brown stains on the wall in the room, mysterious white stains in the toilet (that looks like dried up toothpaste), a layer of dust on the surfaces and so on. Water boiled in the kettle also had a layer of oily film on it, but the hotel was nice enough to get a replacement. While there obviously are areas for improvement, the staff works hard to clean the rooms every day, so that’s appreciated.

excellent stay with a great variety of food choices at breakfast

This hotel's service is very bad, I booked with them but my flight got canceled due to weather conditions. i called them to discuss the situation with them bit mo one answered then I called trip.com to try to cancel for free but they still refused to refund me any money. So disappointing service and treatment. No respect to costumers. Total RIP of!! Never again booking such hotel. Stay Away.