My family and myself including my cat was placed at residence Inn in Livonia Michigan through my renters insurance because we were displaced from our home on Christmas morning. We checked in 1231, 2022 and we are still here. I am so very disappointed with this place, the employees management cleaning staff, and all not to mention Not only was at charged, a pet fee of $156 after one of the cleaning people came in snooping around and saw my cat which is included in my renters insurance placement. My parking my cat and a family of four we were given a two bedroom suite Which is mediocre compared to other resident and I have stayed at over $500 no let me be Pacific $496 has been taken from my card so far, I’ve only got one the $156 back for the Pet fee I have not been able to speak with management as of yet the young ladies at the desk can be downright rude, not willing to listen to what you’re trying to say when you have evidence of everything you were telling him right in your the palm of your hand I had to reach out to ALE solutions to get them to call directly while us literally stood at the desk waiting for them to stop taking phones from my card I will be contacting my insurance company and upper management at ALE SOLUTIONS TO PUT IN A COMPLAINT, BECAUSE I AM VERY DISSATISFIED. I AM VERY UNHAPPY, AND I AM VERY VERY DISAPPOINTED IN THE HOTEL AS A WHOLE I WILL NOT READ THIS SAY STAR BECAUSE THAT’S HOW I FEEL ABOUT THIS PLACE. THEY DESERVE NO STARS FOR THE WAY I’VE BEEN TREATED THE WAY I’VE BEEN SPOKEN TO AND TAKEN ADVANTAGE OF if you have a hardship at your home, I have been paying for my renters insurance for years and never had to use my renters insurance or my car insurance and if this is what I can look forward to then I’m up the creek without a paddle, because this place has no feelings no regard for the things that you’re going through or a reason why you’re here all they care about is the MONEY………. One of the young ladies at the desk was so rude. She refuse to give me the email address so that I could pass it on to the employee of ALE solutions they could not get the email so the lady said it will give me the email address. I’ll email you a copy of Miss Ankom’s contract. I had a horrible morning yesterday morning in that lobby trying to get them to stop taking money from my card and trying to make me think. And that I am the one that’s Trippin.
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