Spacious 3 BDRM for 9 - SA & NB

Great Stay This property was clean and functional. We were in town to visit a family member that was sick and this was the perfect place to decompress after a full day of visiting. We found the place to have just what we needed in terms of kitchen supplies and linens. We had plenty of seating--even with three teenagers.

THIS OWNER AND VRBO SCREWED US I booked this place for a short trip to San Antonio from 11/30/23-12/2/23 with my wife and our 2 teen sons. After our plane landed and we got our transportation for the trip and some food, we drove to our rental house to get settled in for the night. We arrived to the place around 10:30 pm. I never received any check-in instructions, so I emailed the property owner about what to do. She replied to my email in about 10 minutes informing me that our booking had been cancel due to double booking. She would not allow us to stay at the house that we had reserved and payed for and there was no one even at the rental house! It was empty. The door was unlocked and we even went in! As you can guess, she blamed it all on VRBO for the double booking and blamed it on VRBO for not letting us know about it. Anyway, by this time, it was 11pm and we had nowhere to go. We ended up in a hotel on the Riverwalk and I had to pay for that, too. The owner did refunded me the cost of the rental, but that really did us no good at 12 am in the morning and 1,100 miles from home. VRBO has a stay guarantee that covered a partial night of our 2 nights at the hotel, but we still lost money on the deal, and the comforts of a house. It took almost 3 weeks to get reimbursed by VRBO Guarantee Team. Over the last 10 years, we have spent THOUSANDS of dollars on VRBO. From short trips to Nashville, to weekly rentals at the beach, we have always used VRBO while traveling. Never again!