더 스완 - 콜롬보 에디션 호텔

Just don't bother!! Booked for evening meal - 4 adults and 2 dogs. Appreciate we were to eat in the bar - but what a disappointment!! Tables tiny and crowded together. Had checked menu before arrival, so had decided on what to eat. On arrival totally different. Wanted BBQ ribs - told not been available for over a year!! Asked why so different - answer " now use different platform" Website so outdated, needs changing ASAP. Bar staff totally indifferent. Couldn't even bring change to table as too heavy!! So disappointed. Staff need to be trained on customer service. Management non existent. Impossible to contact by phone and emails ignored. Disgusting way to treat customers. Thursday night and only 1 customer in entire place. That should have warned us what to expect. The outside of the pub is so shabby - cannot even have the name complete - just Th Wan!! What a let down. Future customers BEWARE!!

Please do not eat here ! We eat here as a family in May2025 The food was very poor, it was pre prepared & cooked ingredients that had gone stale and had been assembled on a plate. The portions were small. Menu was very limited with further things were off the menu. There were very few drinks available at the bar. Everything was priced very high. The staff never smiled and made you feel that you were just an inconvenience. spent a fortune and felt like I’d been mugged. next time we will go to a Weatherspoon’s restaurant for better food and service. I’m not worried about offending anyone with this review as I honestly don’t think the staff & managers care.

Haven’t been here in years, went a long time ago when it was under different management. Like what they’ve done with the place. Had a drink by river, food nice and a bit different for the area. Some of the alcoholic drinks a little pricey but we stuck to soft which suited us. Looking forward to coming back again this summer!

On driving up from the Village of Littleport we presumed the building in the distance was The Swan but could not be 100% sure as the sign on the building said TH WAN so we parked in the car park alongside the railway line and found our way inside. We were a bit early but couldnt check in as the rooms 'werent quite ready', so we had a drink or two in the bar whilst waiting. Once we got the key to our room we went round to find that the bathroom sink was nearly falling off the wall and a puddle of discoloured water was in the basin and on the floor, luckily we reported this to one of the staff who was outside the rooms, she came and took photos and reported it to another member of staff. The Manager was not on site just 2 young girls who were helpful and were able to contact the Manager eventually with the problem. We wanted to change room but were told that none were available....eventually we were offered a discount/credit on our food for later that evening. Once we had unpacked we noticed the following: Filthy Carpets Tea stains/drips on the desk (hadnt been cleaned) The kettle still had water in it (thought they should be left empty and clean) Bathroom door Handles were broken and nearly falling off No Hand soap dispenser in the bathroom to wash hands We really were unsure if the bedding had been changed as crusty deposits and creases in sheets were found And to top it all there was no Central Radiator Heating , there was a small convector heater but nothing in the bathroom to dry any wet towels. There was a Towel Rail but it was freezing. We stayed during December and there was no radiators working throughout the establishment. We ate in the Restaurant which was pretty cold and on another table there were people wearing their coats during their entire meal! No Breakfast is provided .....For the cost of our room we think a Continental Breakfast should be provided at the very least, we did eat at Habib which was good and the highlight of our stay. (Recommended) We therefore have had a very Dirty, Uncomfortable Freezing stay here and were glad to leave to go for breakfast down the road. We will never stay here again!!

Stopped for a drink and a meal here a few weeks back and had the Swan Burger.....and very nice it was (one of the best burgers I've ever had !!!!). And last weekend we were in the same area and we decided to stay the night in one of their lovely rooms overlooking the river - and had a wonderful time. The room was really great, with a small balcony with table and chairs overlooking the Great River Ouse (saw some rowers training in the morning !!). Had a very nice meal on the Friday evening in the restaurant which was as enjoyable as our first meal !!. Greatly recommended !!.

I use the Swan for food and beverage only, but I would be very happy to have friends and family stay, based on the quality of the food and service. As a former hotelier, by profession, I've found the staff members, irrespective of their age, to be competent and importantly, conscientious. Tishina, Chris and George, admirably assisted by Leila, Bobby and Joseph under the supervision of Nirmal, Gee and Hannah make a great team and are such lovely friendly people. The main reason I use The Swan.