HF 페닉스 가든

房間不大，但是清爽乾淨，帶露台的話景色不錯。

餐廳小夥子很熱情很棒！主動問侯並提供一些訊息支持，但是其他服務員都顯得陌生冷靜不搭理的，同前面那家差別很大

You can easily walk to landmarks like the Marquis of Pombal statue, Eduardo VII Park, and nearby department stores. Most of all, the staff were incredibly friendly, which made my stay even more enjoyable!

Very central and convenient location, 2 mins walk to Metro, 3 mins to bus stop towards old town or airport. Safe area. Many restaurants nearby.

We stayed here for 3 nights for vacation, below are our experience and reviews. Cons: 1. Complimentary Water (only 2 during entire stay): • Complimentary water is only provided on the first day, but this was not communicated at check-in. • The vending machine water is overpriced (4.5x supermarket price). • Clear instructions at check-in would allow guests to plan ahead and buy water elsewhere. 2. Reception Service: • No guidance on how to call the front desk from the room,resulted in us going down to reception for assistance. • Unprofessional receptionist behavior: • A receptionist prioritized personal conversations with other guests over assisting me, even after noticing I needed help. • My query took less than a minute but was delayed unnecessarily, leaving me frustrated and disappointed. 3. Housekeeping Issue: • Despite placing a “Do Not Disturb” sign on the door, housekeeping knocked repeatedly and did not respond when asked who was there. • The door lacked a peephole, which raised safety concerns as we couldn’t verify who was outside. 4. Taxi Drop-off: • The hotel’s entrance is on a ramp near a traffic light, making it difficult for taxi to stop directly in front of the door. • Guests with heavy luggage may find it inconvenient as taxis often park farther away. Some Pros: • Excellent location near a park with a charming Christmas market. • Safe area with plenty of nearby restaurants and supermarkets, making it very convenient. • Decent-sized rooms with ample space and a large desk for working. • Good breakfast options.