팔라세티 샤파리즈 델 헤이

An amazing stay in a beautiful hotel. The relaxing atmosphere was perfect after a busy day exploring. Can’t thank the staff enough for their excellent service! The breakfast was generous and delicious.

這家酒店不應該被評為5星，絕對是攜程誤導了！！！差不多3星得檔次，4星的服務。Booking上這家酒店是沒有星級的。衹能算是個精品酒店。 房間確實挺大的，裝修得也很漂亮，滿滿的宮廷風。但是酒店正門在一個小山坡上，需要走台階上去，會經過一整排垃圾桶。（圖1-3）然後，酒店內是沒有電梯的，都是走樓梯，整個酒店大概就6、7個套房。非常小的規模，更沒有健身房和泳池這些設施。 服務是很好的，服務生會幫助搬行李去你的房間，早餐也是服務員準備的，一人一份，有當天鮮榨果汁，多種麪包、芝士、火腿，還有雞蛋和酸奶，挺精緻的，不夠可以續，但不是大酒店自助餐那種的。 總的來説，達不到5星級的水準，如果像我們一樣期待5星級大酒店的配套和設施，就千萬不要選這家。如果想要體驗下宮廷風的房間，那可以選擇。

Charming hotel in the hart of alfama.

位置好，走去老城很近，服務很好，早餐可以送到房間，很乾凈，洗漱用品拖鞋都會提供，非常好的住宿體驗。

Staff rates highest praise, being helpful and efficient. Not adequately disclosed in listing is that property must be styled inconveniently located, accessible through an uphill alley and flight of 25 steps. (Staff offered to assist up the stairs upon arrival.) After arrival, room was accessed up two floors on a tight spiral staircase, 27 additional steps. From the room, a terrace is only accessible by another open cast iron staircase of many steps. In general, the hotel may be described as "Kitch," with mixture of antique, vintage and bizarre appointments, oddly arranged within an historic building. Complimentary continental breakfast was good. Best feature probably was a huge walk-in shower that could easily bathe 6 persons at once. Plainly, the appeal of this hotel is to a younger crowd, definitely not elderly nor mobility limited.

Disappointing, expensive Deceptive advertising and not worth the money. While the building is eclectic and curious in its own way, it is not “luxurious”, “exclusive” or “refined”. To get there from our Uber we had to walk through a filthy entrance, strewn with trash and fragrant of urine. I booked one of the more elegant seeming rooms on their website, with hardwood floors and grand windows, but they placed us in a dank attic room three flights up (with to no elevator) with carpet, little light, old unattractive furniture, and no historical detail. They eventually offered to move us, but at this point it was too late in evening to pack up and relocate. The staff are kind and the location in Alfama is convenient, but this is a two star experience with four star prices.