메모 프린시페 리얼 - 디자인 호텔

前台員工没有熱情. 早餐食物非常好. 餐廳的景觀一流. 但是我孩子住在走廊最尾的一間房, 第一晚半夜有機器聲. 影響睡眠, 第二天去前台要求換房, 說没有. 但會處理噪音間題. 但第二晚還是有, 再投訴. 才說關掉泳池的機器. 第三晚就沒有了噪音. 這是否說明他們就没有重視客人的問題. 所以服務差.

This was a disappointing experience. Why? Housekeeping was lousy and the rooms are poorly designed. The hotel is a small and very pretty boutique style hotel in Lisbon city. It is not quite in the city center, but close enough to walk to most of the sites if you are able. Lisbon has hills and steps everywhere, however, so consider treating yourself to an Uber. The rooms are chic and modern in design. Space is a decent size for Europe. We had a terrace city view room booked, but the view was spoiled but a green tarp on a fence. I felt like I was just sitting in someone’s backyard. There was also a large construction crane with active workers on it that also obstructed our view. I would definitely NOT recommend upgrading to a terrace room and suggest choosing a city view room instead. It’s not worth the extra cost. It’s also not very private. Your neighbor can come walk along and sit in your terrace chair, or just chat to you from their terrace chair. There is not much of a partition between the terraces . The room was VERY dim with all the lights on. Nice for a romantic night, but not great when you want to see your outfits for the next day etc. The bedding was comfortable. The TV was a nice size. But there was only one nightstand. The other side of the bed has the bar next to it. Outlet plugs are lacking! There was only one or two accessible outlets in the room, and nothing near the side of the bed adjacent to the bar. There was not even an alarm clock with plugs. Very very impracticable and surprising for a modern hotel. I had to charge my phone way across the room. We had a walk in closet in our room. It was nice, but I would have still liked a luggage rack since two suitcases cannot not fit on the shelf in the closet. The hotel has very minimal amenities. There is no gym or spa on site, and the pool is a very small pool directly in front of a glass walled resturant. I do not know who would ever want to swim there with everyone looking at you! But I knew that going in…. Service was the biggest problem. We arrived in the evening, around 7pm. There was no doorman, and no one at the front desk offered to help us with luggage. Not 5 star. Check in was a breeze, but it was not linked to the Marriott app. This is a Marriott affiliated hotel, but in name only. Mateo at check in was very friendly. But when we got to the room, we only had one washcloth. We had to call 3 times before they understood what we needed. The next day, after touring all day and returning at 5:00 pm , our hotel room had not been cleaned. We had to call for housekeeping. Not 5 star. On day 3, our room was cleaned, but we had NO washcloths! We had to call for washcloths again. That is just bad service. Even a 3 star hotel can do better. The room service menu I found limited. There are nice salads but no real entrees to have a nice dinner in your room, which is an option I like to have after a long day of touring…. We dined in the restaurant on our last night.

Excellent customer service included airport transfers, breakfast to go, and an incredibly friendly staff. The view off the terrace is amazing and the hotel is very quiet and private.

Amazing location close to restaurants and bars. Staff was fabulous and attentive. Great views. Breakfast at hotel was top notch. Modern rooms. Highly recommend.

One of the best services I ve seen so far during all my travels Exceptional staff warm friendly and taking care of the details

This was a perfect stay . We were greeted professionally and warm. The hotel is gorgeous. We stayed in room suite 115 , this is truly a well appointed suite amazing! Breakfast was perfect. The pool is beautiful and heated .