Villa Neri Resort and Spa

The property is stunning, and a few staff members made our stay memorable. Natalie at the front desk was incredible—she checked us in quickly, gave us a tour, and truly cared. Hector in the Michelin-star restaurant provided excellent service, and every course was delicious. The garden seating and live music were also wonderful. Our room was beautiful, with a private patio perfect for stargazing, and the views of Mt. Etna were unforgettable. Unfortunately, other experiences were disappointing. The bartender, Salvo, was pushy about the welcome drink, slow, and dismissive when I asked for help. My spa visit was stressful—I was accidentally locked in a restroom for 20 minutes with no alarm or staff nearby. Instead of being comped, I was offered chocolate and rushed out for the next client. Several spa features also weren’t working. Check-out was handled poorly as well, with knocks and staff waiting outside the door even after we asked for a short extension. This hotel has huge potential and a gorgeous setting, but better training, maintenance, and hospitality are badly needed. Thanks to Natalie and Hector, who truly stood out.

The best relaxing place Location is amazing and the staff is friendly and professional. We had a great time.