홀리데이 인 리조트, 호이 잉 랑

호텔은 편안한 환경, 최고의 서비스, 그리고 5성급이라는 찬사를 받았습니다! 처음 체크인했을 때 호텔에서 무료로 업그레이드해 주고 따뜻한 수프, 과일, 간식을 제공해 주었습니다. 호텔은 슈허 고성에 위치해 있어 고성으로 가기 매우 편리합니다.

친절한 서비스, 합리적인 가격

We booked a suite, and it looked exactly like the photos which is great, opulent in fact. For the price we paid it is incredible value really. The hotel seemed empty and could have done so much better. It definitely has issues: 1. Its location on Trip.com is wrong, even the name differs. Taxi/Didi will drop you at Shuhe South Gate 200m away. 2. Check in time says 1:30pm on Trip.com but on arrival they ask you to come back at 2pm, no welcome, no acknowledgment of how many bags you want to leave in their care, they will ignore you until 2pm. 3. One male staff was unbelievably rude, he came to the reception when we wanted to check in at 1:30pm and “Oi!!!” loudly at us like he was yelling at a dog. In all our lives we never had such greetings. Our reaction must have told him, he was quiet after and quickly checked us in. 4. Lacking in details: a few umbrellas at reception would be nice in Yunnan’s rain, there was a kettle in the room but no coffee or tea bags (Yunnan is famous for both). No bathmat either but a yellow sign “Caution Wet Floor”, no soap at the basin, nothing. Shower was weak and tepid even at hottest level. 5. Breakfast was poor in a dining room with leaking roof. It felt like the hotel is running on empty, and few skeleton staff. On the PLUS side: great location in Shuhe Ancient Town, very spacious suite, super comfortable king bed, hotel does have a few super helpful staff who genuinely want to make it work, even apologized for the rude male staff.