Planet Hollywood Costa Rica Resort

Excellent I will recommend they try to fix any problem really beautiful place food view all I will definitely came back

Jorley was and is an Amazing Host. My twin, family, friends and I can not stop talking about her beautiful Spirit. Planet Hollywood definitely has a 5 star employee. JORLEY made sure my large Party of 24 were comfortable and enjoying our stay at Planet Hollywood. Jorlee is so fun and has so much patience. Please give that young lady a raise or promotion. It is definitely evident thay she loves her job!!!!! -The best 50th Birthday that one can ask for!!!!!

Very nice resort on the beach with great service, good food and a gorgeous location. All the wildlife walking around the grounds made it extra fun. Did several tours with Nomadtourscr, Buena Vista Adventure, La leona waterfall,Rain forest hike, jetski tour... If you want to go for a beer at Playas del Coco..nomad tours also offers transportation service...gabriel was super responsive and was able to accommodate...They have new vehicles, good customer service and reasonable prices.We highly recommend this resort and Nomad for your excursions to the best places!!!

The hotel is amazing! Private beach for guests, plenty of food options on site, poolside service everywhere. We did the regular guest experience (not star class) and we loved it. We did pay for a cabana one day and a spa another. The cabana with Irene and Daniel was AMAZING! Everyone is friendly and accommodating, the drinks kept coming and they were so awesome. The spa was perfect, great pressure and so relaxing. My honeymoon was fantastic because of PH. Highly recommend! It’s great for families or couples!

Had an absolute blast at Planet Hollywood. The food, staff and activities are amazing. The entire entertainment crew, especially Jedder made sure we had a great time! We really enjoyed kayaking in the ocean as well as the ecowalk. Highly recommend

This is our second time coming to Planet Hollywood in September. We are aware that it is the rainy season and it does rain daily however only for 1-2hrs per day. The rainforest is so lush and beautiful, we much prefer it than the dry season. This time we did a small photoshoot in the rain with Alex and we loved the shots! Great for families or couples. We call it “dancing in the rainy season” The staff here are always so lovely, food is great, we highly recommend it hence why we came back.

I’ve never stayed anywhere this expensive in my life and I’ve never been so disappointed by a resort for three reasons (1) honeymoon policy (2) staff and (3) service. (1) My husband and I booked Planet Hollywood for our honeymoon because it seemed great online. We arrived at Planet Hollywood 3 days after getting married, expecting to receive the honeymoon package that we had read about in the Costco reviews for this resort. I had called the hotel before our trip to confirm that Costco Travel had noted it was our honeymoon, the hotel told me we were all set. However, upon arriving, the staff told us that we couldn’t have the honeymoon upgrade because we didn’t have our marriage license with us. We live in CA and you need to submit your marriage license within 2 weeks, so we had to submit it before traveling. We tried to tell the hotel staff this, but they didn’t understand English very well. They kept saying: have a friend at home email you a picture of it. We kept telling them- it’s been turned in to the gov’t, we can’t get a copy of it. If we had known before (if they had told us when we called to confirm) we would have brought a copy! We offered to pay for the upgrade, then get reimbursed after submitting the paperwork when we got home, they said no. The manager was extremely rude/dismissive to us and didn’t understand the problem at all. They didn’t understand a honeymoon is something you do once in your life, this is the most expensive vacation we will ever take. The first night, the manager called and COMP'd us a private beach dinner, which was nice. However, the honeymoon upgrade would have given us the private dinner plus the VIP status that comes with exclusive areas, better food/drinks, and service. So, our entire 10 day trip, we were constantly confronted with aspects of the resort we couldn’t enjoy because the hotel made a mistake. Another note to potential honeymooners- this resort is FULL of kids and families. Every morning we heard children running up and down the hallway screaming. Not very romantic. (2) The staff did not speak English very well. They misunderstood us constantly and regularly got our orders wrong. Half the staff were extremely kind and helpful and the other half were extremely rude, they’d give us looks like we were bothering their relaxing when we asked for whatever service their job was, or they’d ignore us completely. (3) The service was awful. By the end of our trip, we learned to order 3 sodas at the beginning of the meal because there’s no chance you’ll get a drink refill. If you order a drink when you first sit down to a meal, you’re lucky to get it when you’re halfway done with your food. It genuinely did not feel “all-inclusive” because it was such a struggle to get a simple soda. The first day, we ordered room service. After an hour, we called to check, and it had been delivered to the wrong room. Additionally, the alcoholic drinks weren’t alcoholic. I don’t know how they accomplish this, but I have n

Beautiful stay !!! We stayed for one week and had an amazing time in large part due to our amazing agent Jorley. From the moment we arrived, Jorley thought of everything and ensured our entire stay was seamless. She even made a special trip for us. We really didn’t have to think about anything because Jorley was always one step ahead making sure everything was well organized so we could have a perfect time! Every dinner reservation, cabana reservation, daily activity schedule, hydrotherapy and the most amazing mixology class!!! It all was memorable and enhanced our stay. Also, all organized for our family by Jorley. She even arranged a special in room dinner as we approached the end of our stay. We will visit again and highly recommend planet Hollywood but while many many staff went above and beyond, Jorley ensured our stay was without incident. We enjoyed all of the restaurants, the teppanyaki and a la carte sushi and Italian were our favourites. The customer service here is amazing. The pool had so many fun and engaging activities. Weather was beautiful. Lots of great areas to relax by the pool, but we did take advantage of the cabanas for a few days. Definitely worth it. The a la carte breakfast is also definitely worth a couple visits. The room was beyond beautiful! Thank you Jorley !!! And planet Hollywood Pura Vida

We recently got home from a week long Anniversary trip to Planet Hollywood Costa Rica. We booked Star class and got the best concierge, Jorley. She took care of everything for us, booking all of our dinners in the restaurants, helping us book tours and decorating our room for our anniversary. Our room was really nice and very clean. The food and drinks were yummy. We had the best time relaxing at the beach and pool. I highly recommend visiting this all-inclusive resort.