Embassy Suites always impresses with their spacious and thoughtfully designed layouts, and this hotel is no exception. The wide-open spaces on every floor create a welcoming atmosphere without feeling cluttered. Just walking in makes you feel special, almost like a VIP. Our room was spotless, and the beds were incredibly comfortable. I genuinely wish we could have stayed more than one night. The entire property has a lovely, comfortable, and safe vibe, which we absolutely loved. The reason I'm only giving four stars is due to the experience we had with the front desk staff. Unfortunately, the gentleman at the front desk did not make us feel welcome, and front desk employees are often the first impression of the property. I had already completed a digital check-in, but when I arrived at the desk, I was struggling with the app due to a phone call interruption. I mentioned that I might need help, but he didn't acknowledge me. I stood there for about five minutes, waiting for my husband to come in from parking the car. I made a casual remark about how nice the hotel was, but he only glanced at me without responding. While I don’t expect a red carpet treatment, basic politeness and a simple greeting would have gone a long way in setting a positive tone. Additionally, the bar area was crowded, and the manager's reception was in full swing, but there was only one server/bartender. After waiting 10 minutes to place a drink and food order, we decided to leave and dine at Palmer's, located right behind the hotel. Despite these two issues, we would definitely stay here again. It's a beautiful property, wonderfully maintained, and in a great location.
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