하얏트 리젠시 렉싱턴(Hyatt Regency Lexington)

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Rooms were great! Beds comfy! Very convenient to any events at Rupp Arena…just walk through causeway. Had supper and breakfast in restaurant in lobby…food was great! Will stay here again!

Elevators were a bit of a trouble with one being torn up. And we had a plastic cover in the bathroom covering pipes that kept falling off that would make a loud noise.

The staff made our stay very enjoyable. Every staff member in the hotel and restaurant were very willing to help and genuinely wanted all guests to have fun and receive good care. We travel quite often, the staff at this hotel were exceptional. Had a great stay.

Room did not feel clean - dirty carpet. Stains on sheets/bedding. Also a bit run down - needs updated. Staff was friendly.

My wife and I found a Bed Bug in our room at 1:30am. I found a baggy and brought the bed bug to the fronts desk to explain the situation. The front desk worker was VERY rude and offered no help. We politely told them that we were leaving to return home and asked for a refund.

Stayed at this hotel for the Tyler Childers concert, drove for two hours and when I got there at 4pm for check in I was expecting to get up to my room to shower and get ready for said show. There were at least 50+ people all waiting in the lobby because none of the rooms were clean. It took almost two hours to get a clean room. When I got up to my room I couldn’t help but laugh. That was the most poorly cleaned hotel room I’ve seen. The bathroom had black mold, everything was dusty and scuffed, the vent over the hvac unit in the room wasn’t even on. It was rigged into the wall with a card from the hotel. Found that out the hard way when I sat my luggage by it and it fell right on my foot! The rooms are extremely dated furniture and tv wise. Not even smart tvs in the rooms. You’d think paying $500 a night you’d have a better check in experience, a cleaner room and a more updated room. I’ve stayed in better hotels for $150 a night. This place is a rip off.

Got there at 2 to let them know we were available whenever a room opened up close to check in time at 4. They took down our number to send us a text when ready. Came back around 4:10, check in time is at 4:00. Entire lobby had at least 100 different people who had tried to check in and no rooms available. There was a concert next door that night, hotel was very near capacity I am sure , and likely had been for months so this crown certainly wasn’t unexpected. It’s a hotel , if check in is at 4 then we should be able to get our room at 4. I am not sure why I paid full price for a room I wasn’t given the full time in. People waited hours . We missed a dinner reservation . Then there was a used dirty soap in the shower when we did check in so my guess is the rooms here aren’t cleaned to anyone’s standard

Very nice when going to event at Rupp. Restaurants food is terrible and service not great.