I didnt stay as firstly my bank thought fraud payment as booked 24 hours before so payment declined & spoke to reception who rang me ,very abruptly telling me,more like shouting & the room was verbally cancelled that sat17th. ,I was aware no refund at time of booking BUT they the re processed my payment after our conversation and £ 315 pound for one night,one room for Radio 2 .not a penny refunded even when I explained serious health issue meant we couldnt make the trip. Ive worked for major hotels that would at least pay it back or partial payment. I knew after my first chat with Reception ,then my following conversations they would be unkind,not one penny refunded. Business is business but when you can predict how youll be treated & denying Id rang to discuss cancellation. Booked via ********* their slow response to cancellation didnt help. Be warned that they are not a friendly manager nor kind.
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