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Hotel Arlberg exceeded every expectation. From the very first greeting, we felt as if we were visiting family rather than staying at a chain hotel. The team is warm & genuine. An authentic family vibe – the personal touch gives the hotel its soul. Wellness is amazing. The spa pampers all the senses and the treatments are true craftsmanship. In short: nothing is missing here—except perhaps the date of our next booking. We’re already counting down the days until we return to Lech!

We are enjoying our summer and winter holidays for over 25 year in Lech, but this was our first stay in hotel Arlberg. The hospitality of the family Schneider is out standing and we are definitely returning to this hotel.

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From the moment you arrive until the time you leave, you’re treated like one of their most valued guests. Every member of the team — from the front desk to the bartenders, restaurant servers, and housekeeping staff — is incredibly warm and welcoming. The hotel is immaculate, the rooms are fantastic, and the spa is absolutely amazing. This was my second stay, but my friends have been coming here for 30 to 50 years, returning year after year — and now I understand why. I will definitely be coming back as well!

As ever, the hotel offered fabulous levels of comfort. There are a lot of new and young staff - it will be good if the hotel can retain these and so build up the cadre of longstanding and outstanding staff that it used to have and which is important for the hotel to maintain its traditions. The bedrooms are beautifully equipped and the excellent and charming staff keep them in perfect condition. The restaurant is excellent, also with friendly and helpful staff, who will always find an alternative if the daily menu doesn’t completely appeal. And the salad bar is to die for! The concierge desk is also extremely helpful. The pool and relaxing areas are very special. A couple of suggestions tho. The stubl is less fun and gemutlich and, frankly, special than a few years ago under the famous Willi. It feels more clinical and the magnificent display of obstlers is missed. As a member of staff commented, not all change is good. But the most fundamental criticism is of the bar. Not of the staff, who are very good, or of the drinks offered, which are also very good. But frankly in the evenings it sometimes feels less like the bar of a very sophisticated hotel and more like a burger bar. Ordering a pre dinner cocktail when the next table are hoovering down plates of food and fries is not very enjoyable. The plan used to be that by the evening the hotel was an adult space. There used to be a pianist sometimes, and weekly welcome cocktails from the owners. Since the hotel is half board, I don’t see why they need to provide full bar meals in the evenings, which makes the bar area feel like another down market restaurant - and smelling of food. If the hotel thinks they need an evening burger bar, please site it elsewhere! Incidentally, we were only rarely offered so much as a crisp with our drinks. Italians would never drink without at least a small “nibble” of something - although not a burger and fries! Obviously in the daytime it is fine as it is.

Always my sweet comeback in Lech, luxurious, cozy and filled with every comfort (and food comfort!). I love to come back and find my Austrian family every year!