Hôtel Mercure Perpignan Centre

We were with a coach party and had an overnight stay here. The hotel has a lovely entrance with an ornate staircase leading up to the first floor. This was where the breakfast buffet was with a seated area and food preparation. There was one lift for 6 people and this was very busy if you had several people trying to use it at the same time. We were on floor 7 and decided to use the stairs. However the stairs up to floor 3 were normal stairs and then for us on floor 7 it was a very tight spiral staircase with limited handrail which in all honesty would be quite dangerous for most people. Our room had a very budget feel with paper cups and a poor hospitality tray. However the bed was good. Breakfast was a good continental selection with a limited supply of hot food. There was a 4 slice toaster machine but only one side was working so it was very slow to get toast if a couple of people were waiting. A good supply of coffee and tea but no plant milk. This is a budget hotel which shows especially in the bedroom, probably ok for a night stay but if you intend to stay longer it would be best to look elsewhere.

On Saturday, 4 June 2022, I stayed with my wife at Mercure Perpignan centre. After a drive of 14h. We arrived at 7.30pm and quickly put everything in the room to have dinner in the neighbourhood. After dinner back to the hotel to take a refreshing shower. I was surprised to find that the drain was completely clogged...so washing at the sink. Then I started to look at everything and this was totally not what we expect from a Mercure! I was shocked. Dirty, dirty... I mentioned this when checking out. But had to pay whatever I did. After contacting the customer service, nothing happened to date. I have waited over a month to write this review to give customer service and Accor hotels a chance to rectify this, unfortunately.