General overview; feels quite relaxing and quiet, is away from the hustle and bustle of the bigger settlements, a little too far to walk to Lazise in peak summer heat but possible in colder months. Sometimes felt quite unwelcoming and sometimes outright rude by staff. See tips at end of review. ❌ if the people in the neighbouring rooms decide to do...anything...you will be pretty well informed about it. There are lots of noises and they are very audible. ❌ very little in the way of rule enforcement; children running around the spa area, jumping in the pool, playing on the treadmills when children are supposed to be accompanied in that area and the spa area is supposed to be a quiet area. Spa staff were constantly busy with massages etc, but lifeguards never, ever seen except for opening and closing parasols. ❌ regular bad smells in the bathroom seeming to come from drain in the shower. ✅ some staff really helpful, such as the man who looked like a floor manager who wore a white shirt, who seemed to thrive off guests having a good time. ❌ Other staff seemed really bothered if we asked for anything, and came across as rude. See separate review for restaurant. ✅ good room and bathroom size, and shower was great ✅ bed is okay and very large which is great for tall people like me! ❌ Bed never properly made. No fitted sheet, and came loose really easily, exposing the mattress. ✅❌ Bottles of water in fridge, but not made clear that they're free. ✅ breakfast is pretty standard. ✅ separate pools for families/adults mean there is a quiet area for those wanting it, and the adults area has the best view of the mountains ❌ spa area is hard to book, especially weekends, as there seems to be only 2 staff. ✅ Spa area has good sunbathing beds, away from most noise, a good spot for reading or sunbathing if the outdoor seats are taken, and the pool is warmer than the outside ones but is much quieter. The signs aren't great to help you find your way around. Massages were very good. - tips; get to breakfast early, before half 8, if you want quiet breakfast - nearest bus stop is outside Rock Star, you can use underpass that is within Canevaworld car park to get there - buses very unreliable. If you go on Google Maps and click on the bus stop, it shows you where each bus is - if buying tickets with cash on board, you are given a stub which you then scan in the red machine, QR code up. If paying by card, scan on and scan off - be careful if walking down to the lake; we went down the side of Rock Star, got to the lake, turned right, and the entire route is camp sites until Lazise, you can't get back to the roads, was a very uncomfortable walk in the heat - would recommend the Opera in Verona and also the Valpolicella wine tasting with a transfer (at cost) from Verona very highly
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