베스트 웨스턴 옐로스톤 크로싱(Best Western Yellowstone Crossing)

We unfortunately got there in the middle of the night. I was told by the front desk that the pool was closed down for repairs. That is the reason I picked that hotel. I had kids that wanted to swim. We got to the rooms. They smelled really bad and were not clean at all. One of my kids said her sheets felt "sticky". I requested a pack and play for the baby and it was totally disgusting. We had to request extra blankets in order to drape it so the baby wasn't exposed to the nastiness that was in it. We checked out within 12 hours and went somewhere else.

We were given a dirty room and they moved us to a new room. The beds in the new room were stained and had hairs all over them. We were given new bedding, and made the beds ourselves. The bedding they gave us was severely stained and the blankets were filled with hair. The room was not cleaned well. The elevator had a funky smell. Our stay was disappointing.

房間乾淨無異味，附近有麥當勞，Subway，比較方便，臨近火車站，晚上有火車鳴笛聲，整體來説還不錯

The heat in our room would not adjust-- it was very hot in there. We mentioned it to the front desk and they said they would have someone look at it. Not sure what they found out-- we just left the heat off for the 2nd night but it was still warm as we were on a 2nd floor. Front desk was very respectful and helpful.

There was a non-working space heater in the room. The room heater did not work. The temperature was in the single digits, and the morning front desk attendant stated that they were re-doing the heating systems and that all rooms were operating with space heaters.

My room didn't have a heater that worked it just blew cold air. But they did put in a space heater on the floor that my 1 year granddaughter found fun to touch. Then i arrive and the pool and hot tub are under construction. The entire reason i went to this hotel. I should have just left when i checked in.

The hot tub was broken. The bed was not cleaned on the top cover.

I’ve stayed here in the a year ago and it was much better. Room had a horrible odor, started having a reaction from all the pet hair. Manager did not agree to switch rooms and I found out all the rooms have had pets. Pool/hot tub closed and laundry facility out of order. Woke up next morning and room a few doors down was flooded as well as hallway. May have explained the putrid smell. Room was not clean, found pet food on the floor, empty peanut butter containers behind TV, pillows were stained and hair and filth around bed. Ceiling also showed water damage.

Everything was excellent except the beds are hard for our liking