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struttura belissima personale gentilissimo

Excellent, even on their first day open this season! I was literally the first guest to arrive after they opened, but nothing was too much trouble. Room was spotless and very comfortable, grounds were gorgeous, and all the staff were helpful and friendly. Special mention to Rosanna on reception who definitely went above and beyond - huge thanks. Would definitely recommend this hotel.

This was the absolute worst property I have ever had to deal with in my 25 years of traveling. To begin my review, the property is absolutely impossible to get a hold of. I had booked the reservation with a renown corporate travel agency and they were unable to get in touch with the property for days on end, resulting in a few emails back and forth. We had to cancel last minute due to one of our friends in our party to have under go emergency surgery and have been chasing my refund since then (almost 4 months and counting). Staff is beyond rude and does not return phone calls or emails to my self or my travel agency. Do not book this property under any circumstances!!!

Very disappointed. Booked 4 nights after checking on line that everything was still open. We arrived by train and everything looked okay. The first room we were taken to would not unlock after several minutes and feeling rather nervous we were given another room. We then headed to the pool as the weather was nice the pool water fountains weren't working and it did not look very well maintained but we ventured in. Pool bar was closed as was the hotel bar. We then discovered that the restaurant was also closed. Nowhere on the hotels website did it give this information, we had no transport so did the 30 minute walk to the nearest restaurant. Next day after been woken early by yapping dog the weather wasn't good, looked at the indoor pool but again not fully working or maintained and not heated. I complained to reception about the lack of facilities available if we spent time in the hotel, ie no lunch or dinner available and was told they could do some toast at lunch time if I requested it at reception. We took the free bikes out instead and that was the only good thing about this hotel. We had booked 4 nights, something I would not have done if I had known the restaurant was closed. I asked to check out early because of the lack of facilities available to us and was informed it was hotel policy not to refund the un used nights. I understand this in certain circumstances but they did not provide us with the facilities they were advertising. They also advise no pets but that didn't apply to the managers yapping dog that woke us at 7am each morning. We checked out after 2 nights and no they did not refund us for the u used nights. Make sure before you book this hotel everything is open. If not you definitely need a car. I would not recommend this hotel.

Abbiamo soggiornato in questo albergo durante lo scorso ferragosto. Un posto sicuramente esclusivo: oltre la location in generale e la camera funzionale e accogliente, lo staff si è dimostrato disponibile e gentile, mentre i servizi offerti hanno soddisfatto tutte le nostre aspettative. Prezzi nella media, nonostante sia una struttura con 5 stelle ...

Sono stata in questa struttura per trascorrere il mio compleanno fuori casa. Ho sbagliato a non leggere le recensioni prima di prenotare! Purtroppo quello che leggo è quello che ho riscontrato anche nella mia esperienza. Il personale di sala è cortese e premuroso, anche se si avverte che lavorano con il fiato sul collo e purtroppo i proprietari della struttura sono molto scorbutici ed a mio avviso fanno scappare via i clienti, com' è successo a me ed alla mia famiglia! Bella struttura, anche gli spazi esterni sono belli ma a mio malgrado poco o niente curati, colazione scarna e per il costo della cena, come ha scritto un altro cliente, non è vario. Condizionatore in camera che anche se metti la modalità OFF, dopo pochi minuti si riaccendere in automatico, l'ho riferito in reception ma loro purtroppo non possono fare niente perché le camere occupate hanno un sistema che parte in automatico e tutta la notte è sempre accesa e con un bambino di due anni... Non è proprio consigliato. Comunque cosa dire, ho passato un compleanno diverso. SCONSIGLIATISSIMO