컴포트 스위트 소우그래스(Comfort Suites Sawgrass)

it was a nice stay! it is only 13 mins away from the sawgrass mall and the bb&t theater. this hotel is also decently priced and the rooms were not bad at all.

This property was dirty and had a funky smell. Our toilet greeted us with remnants of feces inside and urine around the toilet on the floor. There were also roaches in our room. A person in my party suggested that we request a room change but based on the smell of the hotel, we kept the room because we doubted that we would get a clean room. We opted to purchase bleach and toilet bowl cleaner to sanitize the place ourselves. Only thing nice about the location is they are close to shopping outlets.

This was the nastiest place I’ve stayed. We arrived at 12:30am and I contacted Orbitz as soon as we entered the room they assured me they would take care of it. A month later they are refusing to refund. The smell was horrible, the couch had rips, the door lock had been busted, stains on the bedding, the shower handle was broken and the shower nozzle sprayed water onto the ceiling, the room was for 6 people there were 4 towels and the hotel staff said they didn’t have anymore, there were random stains on the floor, the chair had all the “leather” peaked off it, and a pill on the floor in the corner at our door. Orbitz you have horrible customer service to not stand behind what you sell. This hotel management should be ashamed and won’t stand behind it either. I have 4 kids and had it not been at 12:30am when we arrived I would have refused to stay. Comfort Suites and Orbitz - terrible customer service and a terrible hotel. Complete nastiness. The reviews that say It is a clean hotel are liars. I spent $250 to stay there and neither company wants to back it up.

Hotel in poor overall repair. Under construction but room really bad. Floor was dirty. Room set up terribly with crowded bedroom and oversized bathroom. Tv did not work. Very dirty throughout. Friendly staff looks like they are trying to make the most of it. Price point did not match conditions

I really need to leave a review about my disappoin**ent with this booking. This property should not be available for bookings. It needs to close for major renovations to be done and customers should be inforned before booking that the property is under renovations. The property is dusty and the scent from the joint compound they are replastering the wall is very unpleasant. Because of this I had suffered with by sinus my entire stay. The staff's response to concerns is nonchalant and prescripted. In addition, I discovered on my last restless night that my room had a family of roaches.

We checked in to the property and was doubled charged resulting in a 4 day hold on my card. We never received maid services throughout our 3 night stay. The front desk staff was not very professional having their personal calls on speaker phone while serving us. There was one lady who recommended a nice lounge to us as we were celebrating a birthday. The room needed maintenance desperately and the noise from the highway made it really hard to have a sound nights rest. Not to mention the phone rang every hour between 1am and 5am. I literally had to unplug it. I’m happy to see renovations happening at your property it’s definitely needed.

This seemed like an old property, with banged up doors, cracks in the walls, and it had a bad painting job. There was a dead gecko under our fold out bed, and hair in the bathrooms. The room was nice and big, and the linens were clean.

Asked for service as the poster policy stated but did not receive the requested towels or cleaning. Spoke to hospitality which stated they did not speak English but when addressed in Spanish, the hospitality staff then spoke English but request of towels and pool towels was not corrected. Room was not smoking room but had a mixed chemical type smell in it when first checking in. One person servicing complementary breakfast (she was hard working) but many people were there Saturday morning. Very roomy suite for 5 guests that was not an issue

Good place to stay. Breakfast was good - egg omelets, sausage, cereal, muffins, yogurt and more. Hallway rug needs to be replaced or deeply cleaned. Weather was too. Weather was cool and rainy so we didn’t get to use the pool or tub unfortunately. Shampoo was empty when we went to use it! No microwave in the room. No spare roll of toilet paper. Minor inconvenience but factored into my rating.