Domes Aulus Elounda All-Inclusive Resort, Curio Collection by Hilton

Amazing hotel with the most wonderfull views. The staff couldnt be more friendly anything you asked for they did their best to sort it for you. They even went the extra mile when our transfer refused to wait when the could t come up to reception to collect us and left us in the lurch (boy thats going to be a different review) they arranged and paid for a taxi to take us the 75km or so to the airport at no expense to ourselves. Rooms were neat and tidy transport up and down the hill was regular and easy and the food was all nice. Cannot praise this hotel enough and we look forward to coming back

We just came back from our 10-day stay at this hotel and the only thing that comes to my mind is this: inconsistency ruins everything From the very beginning, the rooms themselves vary A LOT within the same category. We booked a private pool room (Sapphire Zen) and despite our message almost two months prior to our arrival, we were admitted to a room with unusable pool (with a roof overhead, making the pool cold 24/7). Additionally, the shape of the pool was not the advertised L-shaped one, it was more akin of a plunge pool. After our complaint, we were transferred to a much better room, but we still had to spend two nights in the first one. If you end up with a rooftop over your pool, be prepared to never use it - it will simply be too cold as the pools are not heated at all and they rely on sunshine to heat up. Aside from the pool, the rooms were similar, BUT - the first one was way, way more run-down, with mold over the bathtub, cracked bahtroom doors and various other signs of age. The second room seemed to be renovated rather recently with everything mostly clean and pristine. For reference, the first room was 612, and the second was 602. The main pools are also inconsistant - the main pool at the foot of the hill is very pleasant and warm while the two Cool Living pools at the top are ice cold. I don't know whether it's due to heating and lack thereof or due to strong winds at the top, but it's such a let-down as the Cool Living pools are much better for swimming than the tiny main pool at the bottom. Cocktails - get ready to be totally dependant on the mood of the bartender as well as the amount of people behind you. Sometimes your cocktail will be prepared dilligently and be really tasty, other times they will just throw the ingredients into the shaker, shake it a bit and call it a cocktail. Caipirinha might be the worst offender here as some bartenders made it really well while some just mixed some cachaca with pre-made (i.e bottled) lime juice and sweet syroup, dropped a lime in and called it a caipirinha! I found it to be laughable that you need to specifically ask for a REAL drink to receive it. Also, while some bartenders were lovely, others seemed to despise their job and made you feel unwelcome whether they were busy or not doing anything. All the staff is overworked and almost every place is understaffed. Bars are understaffed, especially the Blu Bar; Island restaurant is understaffed and struggling during busy hours with visible chaos occurring with the waiters; food is not getting replenished fast enogh and everything seems to be tense. If you want a relaxed meal, arrive early for your meals. We preferred to go to the Cool Living area for buffet meals as the choice was smaller but generally tastier. A la carte restaurants are okay, with the Amphitheatre being the highlight. Yellow Sea is not worth unless you like sushi that is neither great not terrible, Greco Lavante is underwhelming (but had the nicest staff during our stay) a