I originally intended to stay 2 nights at Hyatt, but ended up extending my stay for 2 more nights because of the excellent service & the amazing view from my room. I switched rooms twice, because other customers secretly smoked in their rooms and the 2nd hand smoke infiltrated into mine, even though the hotel has a strict policy of no smoking. The staff and especially Owen, the front desk manager, was especially accommodating. He made every effort to see to my comfort during my stay, even upgrading my room and offering two free breakfasts because of the smoking issue. Overall, I would highly recommend this hotel in Lanzhou - the service & room & pool & gym & food (the Lanzhou beef noodles) are excellent!
번역