인터넷 갖춘 인기 랜싱 호텔

나는이 장소에 대해 충분한 좋은 말을 할 수 없다! 나는 수년 동안 거기에 머물렀다. 나는 심각한 알레르기가 있으며이 곳은 항상 좋습니다-특히 공기 품질. 나는이 여행에서 매우 아프고 체류를 크게 연장해야했습니다. 직원들은 내가 괜찮 았는지 확인하고 필요한 모든 것을 갖추는 데 탁월했습니다. 나는 그들의 도움에 매우 감사하고 매우 감동했습니다. 대단히 감사합니다!

우리는 2023년 5월에 4박 동안 2개의 방을 임대했습니다. 도착했을 때 방은 깨끗해 보였지만 빠른 검사로 안뜰 브랜드와 어울리지 않는 수준의 방치가 밝혀졌습니다. 4일 동안 방은 서비스되지 않았고 침구는 절대적으로 역겹고 샤워 커튼은 곰팡이 냄새가 났고 변기 시트는 저렴하고 분리되었으며 에어컨은 거의 작동하지 않았습니다. 방은 오래된 연기 냄새가 났고 목록은 계속됩니다. 이것은 멋진 건물이 아니며 Marriot는 이 속성을 도랑하거나 브랜드의 이기 때문에 개조하는 것이 현명할 것입니다. 별 1개에서 2개로 부딪힌 장점은 매우 친절한 직원이었습니다!

First of all, this was a very clean hotel, from the lobby and breakfast areas to hallways to our room. Check-in was efficient. Issue #1: TOWELS Hotels know how long your stay will be, so not sure why for a 3-night stay, we were issued two bath towels and two wash cloths for this length of time, especially knowing that housekeeping is limited. With the price we pay for hotel rooms, we prefer fresh towels every day. We had not been told at check-in that if we wanted housekeeping, we needed to let desk know by the prior evening. We actually did not want housekeeping, but we did want an adequate supply of towels for our stay. We used the first set of towels that night, stopped at the desk the following morning after breakfast and asked for the supply we would need for the entire stay. The receptionist was kind, but explained they didn't have enough (new supply in dryer) but they would bring to the room later in day when supply replenished. Of course no towels showed up by evening, so down to the desk we went. Managed to get supply for that evening, but no more. We had to repeat the process the following morning just to get enough for the final night. Probably spent about 45 minutes total during our stay waiting for towels, finding out when they might be available, etc. A total waste of time and could easily have been prevented if this hotel had a ready supply of towels for guests. #2 UNPROFESSIONAL ATTIRE OF DESK AGENTS Upon check-out on a weekday morning after 9am, went to front desk for hard copy of receipt. No one there for several minutes. The phone started ringing, went on for a few minutes. Finally some young woman dashes from the breakfast area to the desk, signals to someone in the back room that we are at the desk, and then answers the phone. The young man who came out of the back area to help us was wearing sweatpants and a t-shirt. We assumed he was staff and he indeed did check us out. Front desk people are your most visible staff members and looking like you just woke up is not the image this Hilton hotel should be projecting. Front desk also needs to be staffed so that guests are not waiting around for someone to come for minutes on end. Final note: All staff members were courteous and pleasant.