컨트리 인 & 스위트 바이 래디슨 크리스탈 레이크 IL(Country Inn & Suites by Radisson, Crystal Lake, IL)

The customer service was outstanding. The desk clerk was very friendly. We only encountered 2 problems: someone tried propping open the side door late at night with a rock. That was sketchy so we closed it. The other one is the noise. You can hear the tubs/showers running in the room next to us and above which wouldn't have been bad if our tv was on, but it was before 7am. Other than that, the room was clean and the hotel is very nice.

When we checked into the hotel there was a group of teenaged boys staying there and our room was next to one of theirs. They were getting rowdy and raising a lot of noise, so we went down to the desk and asked the manager for a room change and she gladly accommodated us. Our new room was very quiet and clean and the breakfast in the morning was hot, plentiful and delicious. This hotel is well maintained and expertly managed, will definitely stay here again.

Breakfast was good! Staff very nice and place was clean! Check in and check out was super easy and prices are very reasonable 10/10 would recommend

The hotel is in great location near restaurants and stores. The staff is friendly and they do a wonderful job maintaining the hotel.

Great customer service. The room had a mini fridge and microwave. Comfort bed and pillows. Spa was down, but we were able to use the pool. Good stay

The staff corrected a problem ******* made when they sent the booking over to the hotel. I booked a room with 2 Queens, but ******* sent them a single King booking; the clerk and I confirmed this. He was very helpful and moved us into a double. If it's important that you get a particular kind of room, I recommend calling the property to confirm the booking was sent to them properly. By the way, nice place but bring your own pillows:)

The staff was polite and helpful. The property is dated, but functional.

The breakfast area was the cleanest i have every seen at a hotel and the staff was constantly replenishing things when they got low....excellent.

There was ample parking, reception staff was nice and thorough, room was clean and tv channels were ample.