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I've just returned from cycling all over England and Scotland and I thought I'd share my experience while staying at this hotel. My diary says I stayed at 36 indoor venues, and I can say with confidence that this hotel was my most unpleasant. My reception upon arrival was the coldest I had experienced. My efforts of small talk were met with silence, but I let it slip. I checked in, with more silence. The room was OK, as was the dinner that evening, but while having breakfast the following morning I passed on my thoughts to the elderly waitress about the ambiguously worded breakfast checklist, which I was asked to complete the previous evening. Having completed many such checklists at other hotels in the UK, I could see how it could be improved to allay future confused guests. She politely explained to me the list's intended meaning, and I reiterated that I found it confusing. She then returned to the kitchen, and about 15 seconds later an elderly woman appeared from the same kitchen, stormed over to my table, shook my completed checklist in my face and sternly defended its ambiguous wording. I then realised I must have found the author of the checklist. Her argument not only lacked logic, but it was delivered in such an unprofessional manner that I was truly shocked. I said I was merely passing on some customer feedback to make it easier for future guests, and that there was no need to be so confrontational. She repeated her baseless argument (including yogurt is a cereal) and as she stormed off she blurted out "I'm not used to dealing with stupid people !" Sadly my memories of my stay are unpleasant ones, and I must support the comments of other writers on this website by suggesting you look further afield if you seek an enjoyable stay. For the rest of Scotland and England, I truly enjoyed my visit.

After a long cycle ride the comfort of this hotel was very much appreciated. The food was excellent as too was the room. Lairg itself was a pleasant place for an evenings stroll. All in all whatever finds you in Lairg this hotel is well worth a stay.