베스트 웨스턴 프리미어 호텔 굴베르그 라호어

來巴基斯坦出差，晚上9點半到酒店，到了一個旅行團等了半個小時才給辦理入住，體驗感比較差。另外早餐不是很適合中國人口味，一色的咖喱飯，實在吃不下去，一個四星級酒店早餐咖啡還是速溶的那種，簡直無語

房間大小還不錯，但是設施相比國內，衹有3星的水平，坦白來説，酒店的早餐其實相比巴基斯坦當地餐館的水平來説好很多了，拉合爾就沒有特別像樣的中餐廳。酒店可以提前定防彈車和安保服務，但是比較貴，核算下來差不多要500美金一天了。我有前台的WhatsApp ,

接上篇，客房服務衛生打掃得很好很乾淨，酒店人員的服務態度都很不錯，安保 餐廳以及接待的前台。希望下次來可以放鬆中國人出行限制

The staff told me at the reception during my check-in that my breakfast is included in my stay and the next day when I come for the breakfast, they told me it is not included and I have to go back again to my room so it was so embarrassing and in front of other people I really feel awkward. The staff should inform the guest very clearly about every information in advance. Hopefully they will not do the same with other guest.

The hotel itself is good but the service at reception was terrible. Since I had strange noise continually at my room, I requested to change room. But due to fully booked on that day, the reception staff couldn’t change. That’s is fine not to change due to fully booked but they didn’t do any reaction to stop noise. I invited reception staff (Mr.A) 2 times to let Mr.A hear what kind of noise I heard and Mr.A said maybe housekeeping on different floor is still working (1 am at night!), I will check it etc, but even 1 hour later I still had strange noice. Obviously Mr.A didn’t do anything to stop noise and I again invited reception other staff (Mr.B, senior of Mr.A)to my room but Mr.B didn’t hear anything from Mr.A and Mr.B didn’t know also anything what Mr.A did for the noise even Mr.B is senior position. Mr.B promised to ask Mr.A what Mr.A did for the noise and give me feedback. But Mr.B didn’t give me any feedback.next day on 8am I requested to change room but since the reception staff (Mr.C)seems to be sick, Mr.C said Mr.C request other staff to change room. But nothing happened. So around 11am,I again went to reception to request change room. But then other staff (Mr.D) said still there are no available rooms since check out time is 12 noon.but it means even I requested to change room at 8, until 11pm I again went to reception, they didn’t inform me anything. They should have informed to wait until noon etc in advanced. I was very much disappointed such poor service. They didn’t react anything about the notice issue at all and next day they didn’t inform me anything about changing room until I requested again and again. Very poor and unprofessional staff at reception.

The breakfast was not as delicious as I expected. Usually, there are at least 3–4 types of drinks, but here there was only Lassi and one kind of juice.