The Hills Hotel, Ascend Hotel Collection

All.the personnel are knowledgeable land very respectful. The management is great. I will definitely recommend this hotel.

Decent Stay If You Know What You’re Getting Into For the price, Voco Laguna isn’t a bad option - just set your expectations accordingly. The hotel has been remodeled, and while there are some nice updates, certain details feel a bit overlooked. It’s kind of a “lipstick on a pig” situation - clean and fresh in parts, but still showing its age in others. The window A/C units are definitely a throwback, and if you’re a light sleeper, bring earplugs. Ours rattled like an old fan on overdrive, which made for a noisy night. The restaurant was totally fine - reasonably priced and convenient, just don’t expect a five-star culinary experience. What really stood out was the friendly and helpful staff - everyone we interacted with was warm and accommodating. All in all, if you’re flexible and appreciate a good location at a fair price, Voco Laguna does the job. Just come prepared for a bit of vintage charm… and maybe some ambient white noise.

Great one in this area but remember don’t take the room face the highway side. The room face to hotel pool is wonderful! The room is clean and hotel staff very nice and kind. I stayed the hotel 5 nights, it was a delightful experience. They assigned a room face the highway side which is very uncomfortable, I feel the room was shaky while the car passed by. I request change a room. The front office staff helped me immediately. The room face the swimming pool is wonderful. The hotel location is very convenient. I will choose here again if I visit Irvine next time.

It was clean and comfortable. There was some renovation, so I’m not sure if they have removed the restaurant but the dinner was only available in the bar which was adequate but lacked ambiance (the service was great, no complaint there). Most importantly, they have removed the fitness center which is generally one of my booking criteria - please update the listing.

Though the front desk staff was very friendly & helpful, their check-in process was painfully slow. The room was a good size but dimly lit. The bed was comfortable, and there were power outlets at each nightstand--great for charging devices at bedside. There was a nice size mini fridge in the room and coffeemaker. But sleeping . . Ugh, the air conditioning unit was ridiculously loud! The option was to either suffer through a blaringly loud, Arctic blast blowing directly at your head all night, or suffer through a hot July night without air conditioning and instead have the highway traffic keep you awake all night. Neither option is conducive to a good night's sleep, unfortunately. Just not worth the hotel's high price. The dimly lit bathroom had a lighted mirror but the lights did not work at all. There was large shower with no mold (good job, housekeeping!), but the shower water pressure was weak and the water was so soft it left a slimy film. The toilet was too low for anyone over 4 feet, and the toilet seat gave a jarring shift to the right whenever sat upon. WiFi worked fine but was not password protected. Checkout was nearly as slow as check-in. Staff should realize that some people need to get on the road, not be stalled at the front desk for no good reason. Charging for a room-only should be a simple process, as it is at most hotels. Overpriced, this hotel is too full of itself; you can't just will yourself into a high-end hotel class, you have to prove it, and there's just no proof here anymore. I'll surely look elsewhere the next time I'm in the area.

Hotel needs an upgrade badly. The carpet in the hallways was curled up and the air smelled musky. We were welcomed by overwhelming smell of musk when we entered the room. The sheets were itchy. The AC in our room wasn’t working properly and had to asked the front desk 2x to send someone up before it started to work. We had bought breakfast package which we couldn’t use because the restaurant didn’t have buffet and severely understaffed. There was no one to greet us at the restaurant and had to approach one of the waiters to get ourselves seated. We were then told it would take 20-30 min for our food - after someone can take our order! We asked the front desk to get our money back for the breakfast and he said he couldn’t do it because we booked thru 3rd party, which was incorrect because we booked directly thru IHG. We emailed the hotel manager to get a refund and he too ignore us. We spent $300/night for this place which was not worth it. Will not return even if it’s free.