Baymont by Wyndham Houston la Porte

I loved my relaxing stay. I’m a freelancer and stay at hotels regularly! I had the best sleep ever! The beds to me are very comfortable , however, the bathroom could use a bit of remodeling.

Went to check in and was told there was no breakfast, even though that was part of the package. Manager then told me he changed my room from a double to a king, even though that's what I paid for already. My choice. Was told the pool was under maintenance. The pool had green slime all over the sides, try taking care of it. Got to my room, phone cord wasn't attached to the handset. Top safety latch was broken. Went downstairs to request a new room. Was told by manager to just use the bolt, which was also loose and flimsy. Was told the phone was just used to call the front desk anyway, not to make local calls. Seriously? Was shown two other room where the manager picked up the phone and said "see it works" told him if the other was connected I'm sure it'd work too. Was told by manager and front desk employee that "sometimes other guests break things." To which I replied, "and sometimes management has to fix things" Slimy water on the sidewalks. So bad a little girl slipped in it, ended up being sewage. Rooms bottom two drawers: one wouldn't open. Glued shut. The other wasn't even connected, just placed in front. Wasn't even a drawer in there, just space. Light bulbs were all different, bright white and dull yellow. Air conditioner had a dirty smell too it. Severe headache when in room, outside cleared up.

Dead bugs on the floor. Water knobs on shower marked incorrectly. Hot was cold, cold was hot. The water did get hot. Too hot. I turned red before I could figure out the knobs and get more cold water. Frustrating. Bed was really comfy. Pillows were good. AC worked. Cable TV. I've stayed in worse.

Property run down, room not properly serviced before arrival (no tissues or drinking cups). Room phone non-working. No breakfast except coffee (room was advertised / booked as including breakfast). Staff was friendly, but not especially helpful.

Racism was the main issue beside the filty rooms and theft from other people stayong and the STAFF and there was no resolution the manager Chad witnessed it all and said all complaints will go to him so it doesn't matter if I go to corporate!!!

As Wyndham member this hotel was one of the worst places I ever stayed before. The first experience was with the front desk. I called to confirm that I was arriving after midnight and the lady assured that will inform the night auditor. When I arrived at 12:30am, I had to show the night auditor how to find my reservation because he was not even trained properly in how to use the system after 6 months working. Then we found that the reservation was marked as NO SHOW because he closed the night. He called his front office manager to get assistance in giving me and my family a room as we had a reservation, and hi was very unprofessional during the phone conversation and treating this poor guy like he was crap. He just told him that I had to make a new reservation and trying to assist me was not a reason to bother him. 1:30am with 3 kids crying after 4 hours trip from Austin, I ended making a new reservation. I almost had to check myself in because this guy had no idea how to check-in a member who paid with points and I had to train him step by step. When I asked about his MyPortal training, he had no idea what I was talking about. Then, when we finally got into the room, it smells like was never cleaned, the room and building looks like has no maintenance since 1960. The restroom was stained with blood, the bed like if someone else was sleeping there few minutes before us… just a disaster. We ended sleeping in the car with the kids.