선라이즈 스프링스 스파 리조트

I'd never been to a spa resort and had NO IDEA what to expect. We stayed two nights in one of the Cottonwood Rooms. Pretty nice rooms, though slightly dated and probably not what you'd call luxurious. They're comfortable enough, but didn't feel like Wow, We're at a Resort! kinda comfortable. Also, amenities are few and far between (The ice maker in our building, for example, was located in a common room that needs a bit of care -- the ice dumps into a fridge where it seems you're expected to fish it out -- in huge chunks -- by hand. Bleagh.) The setting itself is really beautiful, even on a cold winter day, and seeing the steam come off the gigantic soaking tubs in the main area is actually pretty magical. The tubs were hot, towels were well-stocked, and customers were generally all kind and friendly to each other. The place wasn't terribly crowded during our visit, which was a plus, as it also meant the restaurant on-site was never crowded (we had dinner reservations, but when we arrived, the places was empty enough that they never even asked and just seated us immediately). The dining experience is exceptional--quality all around, great food, served quickly. Very nice. The only factor that takes this review down a notch is staffing. While generally kind and competent, they're inflexible about nearly everything. (Wanna checkout an hour late while a member of your party finishes a massage? Nope. Wanna be charged a fee to do so? Happy to accommodate. Nearly every interaction seemed as if things could be easily resolved if we just handed over the credit card.) We also paid for a private soak--and like others here, experienced the cross-armed foot-tapping from staff, who just seemed generally a bit put out by dealing with everyone. We felt like we were in the way. On the plus side, the person in our party who got the massage said it was definitely worth it, and you won't be disappointed by the general atmosphere and location. The bottom line: Would we go back? Probably. However, for the room rate we paid -- even receiving the NM local discount -- it seemed a *tad* steep for a run of the mill room. Next time, we'd probably just consider a day pass instead, rather than staying on site. And we likely wouldn't do a private soak again.

Our first time at Ojo Santa Fe. Positives: Connor at the restaurant for dinner was welcoming and professional. The massage therapist at the Spa was knowledgeable, kind, and a true professional. Negatives: young woman at registration greeted us with a fake smile. we told her it was our first time as guests, and she quickly and briefly told us where our room was and the amenities. The room itself was run-down, dated and had mold on curtain over door to balcony. All-in-all Ojo Santa Fe is not up to the standards of a high-end resort.

We chose Ojo Santa Fe for our honeymoon, excited for a peaceful, rejuvenating experience. The soaking tubs provided a tranquil escape, and we loved the charming puppy patch. However, the overall experience was marred by poor customer service. From check-in to the spa and restaurant, the staff seemed unapproachable and uninterested, which was disappointing, especially for such a special trip. The spa had even run out of robes, leaving us feeling that guest comfort was overlooked. The bright spot was the front gate ambassador, who welcomed us warmly and kindly. With more attention to hospitality and service training, Ojo Santa Fe has the potential to offer a truly memorable and welcoming experience.

I went to Ojo to celebrate a monumental birthday. Ojo has a beautiful location. The pools were great, and the waitstaff and checkin attendants were all very helpful. Unfortunately, the $200 I spent on a massage was an absolute waste of money. I’m not sure what the style or type of massage the massage therapist provided was called but it wasn’t like any massage I have ever had before. More poking, pushing and shaking of limbs than I have ever experienced before. There was nothing relaxing about it. It was truly disappointing. I expected so much more.

I stayed overnight at Ojo and found a bed bug in one of the beds. The bug was inside the covers - I trapped it in one of the glasses and kept it on the nightstand for the staff to examine. I called the front desk to let them know about the situation and the man who was on staff that night did not seem alarmed or concerned. I was staying overnight with a friend and we asked if he could move us to a different room. He said the only room he had available was a single bed right next to our current room. We did not feel comfortable staying in the room next door but he insisted that was the only room he had available. After a little prodding, he then said he could move us to another building that has 2-room suites. I'm not sure why this wasn't his immediate initial response - many of those suites were vacant. The maintenance guy who came to help us with the move was very polite however he didn't take a single look at the trapped bed bug in the glass and kept intimating that perhaps it was just a bug from outside. I'm not concerned about insects being indoors - that's inevitable. The bug we captured was a bed bug. I had lightly mentioned the situation to the front desk staff in the morning when checking out. They also seemed unconcerned and gave me the manager’s card - over the course of a week now I’ve left him 2 voicemails and 1 email with NO response. This was the absolute worst hotel stay I’ve ever had, and the worst $360 ever spent. Good luck to anyone who stays here.

My friend and I were originally just going to get day passes here, but decided to book a room because prices were comparable to basic hotels in Santa Fe. With our room booking, we had full access to the resort on check in day and the day we checked out. Parking is included. Although the spa grounds are large, there are actually only a couple of pools. The largest one is the coldest, which makes sense in the New Mexican heat but I’m not sure how popular it is during the winter months. It’s a saltwater pool, and I liked that there were always enough chairs around the pool. Right next to that is a small hot tub. Next to the cafe is a long but small hot pool with one long bench for people to sit and soak. Finally, there is a section with four small round pools, all hot. This is the most aesthetically pleasing area, as three of the four round pools overlook a pond. Meals are not included, but the breakfast tacos at the cafe are amazing. The green chili burger I had at the restaurant for dinner was also very good. We sat in the coop during the chicken feeding, which was nice. The have silkie chickens! We also visited the puppy area. The puppies are very cute, but some definitely nip and bite! We also explored the trails on an early morning hike. The hiking area is simple, although some parts of the trail are not marked well. The room itself had everything we needed, including robes and plastic water bottles to use around the resort. There is no TV, which was fine by us.